First Impression Specialist Bilingual

First Impression Specialist I

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market. They live out our core values in every interaction with both external and internal customers. This is an in-office position.

Responsibilities :

• Solution focused sales
• Answer billing questions
• Provide basic mobile phone support
• Use company provided resources when questions arise or call on your leader
• Complete outbound calls as assigned
• Properly document all customer interaction and activity
• Record all customer interactions and transactions via tracker
• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets
• Keep track of office supply inventory and order as needed
• Complete expense reports on time each month
• Utilize other Team's chat groups for information for other departments
• Participate in three local ALLO sponsored events every year
• Assist Events Team in preparing for local events
• Be resourceful and have a strong understanding of ALLO's vision
• Have a clear understanding of how to educate on online billing and other ALLO products
• Complete data entry tasks as assigned

Education :

Experience :

Skills / Knowledge / Abilities :

Requirements :

People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO :

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.