Mission Support Generalist

Mission Support Generalist

Patriot Group International Inc. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining security and risk management disciplines with a special operations and intelligence perspective. We are looking to hire a Mission Support Generalist to join our team in the Northern Virginia area, where we provide the delivery of advanced IT hardware, mission-critical services, and integrated technology solutions to key branches of the U.S. government-including the Army, Navy, and Air Force-supporting their operational readiness, cybersecurity posture, and digital transformation initiatives. This position reports to the Program Manager. The Support Generalist provides enterprise-wide support services to meet moderately complex to complex customer requirements. This role involves building and maintaining effective working relationships with Sponsor, and Sponsor counterparts, and both internal and external service providers. The position requires strong interpersonal skills and a solid understanding of varying protocols when engaging with Sponsor leadership, the Intelligence Community, military personnel, contractors, and other stakeholders.

The Mission Support Generalist will be responsible for the following :

• Integrate activities across multiple disciplines to resolve complex customer issues
• Provide guidance and instruction to customers on both specific and cross-functional processes
• Adhere to established procedures and regulations to deliver high-quality support services
• Build and maintain strong working relationships across the Sponsor organization
• Resolve complex issues creatively using standard procedures and external resources as directed by Sponsor
• Prioritize and manage high volumes of sensitive information with discretion
• Interpret or facilitate interpretation of policy and regulations on behalf of customers
• Develop and deliver training sessions and one-on-one briefings to customers within area of expertise
• Serve as a subject matter expert (SME) by applying SOPs and critical thinking to resolve non-routine issues
• Coordinate with OGAs to gain in-depth knowledge of relevant policies, tools, and procedures
• Process forms and authorization memos to support dynamic security-related requirements for Sponsor and OGA stakeholders
• Other duties as required or delegated by the Program Manager

Required Qualifications :

Required Security Clearance :

Preferred Qualifications :

Physical Requirements :

Patriot Group International Inc. is a global mission support service provider with expeditionary capabilities, providing services to select clients within the intelligence, defense, and private sectors. PGI is a veteran-owned and operated company with experience performing in over 50 countries, including austere and high-threat environments.