Business Agility Process Improvement & Operations - Principal Analyst

Principal Business Analyst

Our team is seeking a detail-oriented Principal Business Analyst to drive continuous process improvement, operational quality, and product management practices across Business Agility Operations. This role will lead retrospectives, implement and monitor process controls, perform operational and data analysis, manage key tools (JIRA, Shibumi, myLiberty, SharePoint), support AI and other program workstreams, and partner with product owners and stakeholders to translate process gaps into actionable decisions and communications.

Key Responsibilities :

• Lead and facilitate team and cross-team retrospectives to identify improvements and track action items to closure.
• Design, document, and refine Business Agility Operations processes for consistency, quality, and auditability.
• Conduct process analysis and create process documentation, process maps, and UI / flow diagrams (Lucid, Visio).
• Monitor process quality and controls; run data quality audits, identify gaps, propose remediation, and ensure adherence to standards.
• Perform operational and performance analyses : surface trends, root causes, and improvement opportunities using Excel, pivot tables, SQL, and analytics tools.
• Create, maintain, and publish dashboards and reports (Power BI, Excel) to measure process health and improvement outcomes.
• Manage Shibumi interactions : monthly and ad-hoc data pulls, MOR report drafts and data pulls, first drafts for reports, user adds / deletes / administration, and myLiberty syncs with Shibumi changes.
• Configure and support tools / workflows in JIRA; automate routine SharePoint processes (Power Automate / MS Flow); maintain SharePoint lists and related development.
• Support project and program management activities (including AI workstreams) : plan, size, track, and report on tasks, milestones, and risks.
• Translate process gaps into actionable PowerPoint decision collateral and communication artifacts; create decks for leaders, town halls, and stakeholder briefings.
• Use collaboration tools (Microsoft Teams, SharePoint, myLiberty, Lucid) to coordinate work, capture decisions, and drive adoption; manage BA communication channels (Teams, Need2Know, SharePoint, myLiberty).
• Provide backup support for BA Learning Bytes, Strategy Overviews, Leader Sessions, Town Halls, and other communications / events.
• Pull and publish Shine reports and other regular operational publications.
• Collaborate with product owners, Scrum Masters, engineering, and stakeholders to prioritize and implement changes.
• Train teams on process changes and best practices and support change adoption; perform impact analysis and stakeholder management using change frameworks (Prosci / ADKAR recommended).

Preferred Qualifications :

Nice To Have :

Core Competencies :

Qualifications :

About Us

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit : https : / / LMI.co / BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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