Service Manager

Job Description

Job Description

Description :

Power UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

JOB SUMMARY

As a Branch Service Manager , you will oversee the service operations for a designated location, ensuring the highest levels of customer satisfaction and operational efficiency. You will manage all aspects of shop and field service, optimize processes, drive profitability, and ensure the maintenance and repair of heavy equipment meets industry standards. Your leadership will play a key role in driving performance, profitability, and growth at your branch location.

ESSENTIAL FUNCTIONS

• Instill and support a strong safety culture
• Oversee the management of service operations at your assigned branch
• Establish a professional rapport with all customers and ensure superior customer experience at every transaction
• Foster and maintain strong relationships with key customers, ensuring customer needs are met and exceeding their expectations in terms of service quality and responsiveness (measured through our customer survey process).
• Partner with service, parts and / or sales, as needed, to resolve any ordering / invoicing issues
• Develop and maintain effective operations processes to ensure efficiency and customer satisfaction
• Track service metrics such as response times, equipment downtime, customer feedback, and technician productivity. Implement strategies to continuously improve performance
• Develop and manage branch service budgets, ensuring that expenses are in line with company goals while maintaining profitability
• Contribute at a branch level to the annual goals and budget, in alignment with Louisiana Cat’s financial and operational objectives
• Provide employees continuous and timely support through feedback, problem solving and development opportunities
• Evaluate and maintain Service Department procedures and policies
• Share best practices and implement common processes
• Actively collaborate with sales teams, parts departments, and corporate leadership to ensure a seamless customer experience and drive business growth within the region
• Provide regular reports on service operations, including performance, financials, and customer satisfaction metrics, to senior management
• Regular visits to customers within designated region
• Occasional visits to customer sites for sales calls or troubleshooting issues
• Encourage team to divide time evenly between their office and being out on the floor
• Other duties as assigned

QUALIFICATIONS

JOB FACTS

LOUISIANA CAT BENEFITS

SAFETY IN ALL WE DO

WHY PEOPLE JOIN LOUISIANA CAT

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

Requirements :