E-Commerce Site Coordinator

Job Description

Job Description

Description :

TITLE : E-Commerce Site Coordinator

DIRECT REPORTS : None

REPORTS TO : Director of E-Commerce

DATE : September 2025

PURPOSE :

The E-Commerce Coordinator is responsible for supporting the daily operations of Cantoni’s online store and digital platforms. This role ensures products are accurately represented online, orders are efficiently processed, and customers receive timely, professional support. The coordinator will manage product and promotion setup across our e-commerce site and internal product management system, while also assisting with order entry into the ERP and resolving customer inquiries. By maintaining a polished online catalog, coordinating merchandising updates, and delivering responsive communication, this role helps drive sales growth and reinforces Cantoni’s commitment to an exceptional client experience.

Product & Catalog Setup

• Create and maintain product listings in the internal database and BigCommerce, ensuring attributes, pricing, images, and copy are accurate and complete.
• Prepare products for launch, including naming, categorization, image optimization, and swatch creation.
• Review and update existing product pages to ensure accuracy, consistency, and a polished customer experience.
• Assist with vendor-supplied photography and upload content to the website as needed.

Promotions & Merchandising Support

Order Processing & Customer Support

Cross-Team Support

Requirements : KNOWLEDGE / SKILLS :

Required :

Working Conditions :

The noise level in the primary work environment is usually moderate i.e., business office with computer printer, and light traffic. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.

Physical Capacities & Environmental Conditions :

Employees are subject to the risks inherent of working in an office facility. Employees must be able to read, write legibly and communicate verbally. This position requires the employee to sit for long periods of time; use hands to finger, handle or feel; reach with hands and arms; the use of close vision; the ability to talk and hear; and the ability to operate in an environment with moderate noise (such as in a business office with computers and printers).

Intellectual Property Rights :

The incumbent in this job is subject to all provisions of Cantoni Intellectual Property Rights Policy. Upon conception, all Inventions, Confidential Information, and Copyright Works will become the property of the Cantoni whether or not patent or copyright registration applications are filed for such subject matter.

Acknowledged and Received by :

Employee Signature

Date

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