Electric Operations & Service Coordinator

Electric Operations & Service Coordinator

Under general direction, performs major daily and project / program based administrative duties. Recommends and administers divisional / departmental policies and procedures. Prepares regular and special reports related to divisional / departmental operations. Performs other job-related duties as required.

Bachelor's Degree in Business / Public Relations or closely related field from a four-year accredited college or university required. Two years of full-time paid experience in government or private industry office administration required. (Substitution : Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.) Must be able to operate a personal computer with Microsoft Office Suites.

Primary Responsibilities :

• Monitors receivables activity, validate accuracy, and address discrepancies before escalation
• Partners with internal and external departments to track delinquent accounts, support recovery efforts, and provide insight on account status
• Generates reports on receivable balances, account status, and payment performance for management review
• Creates and maintains department SOPs to ensure efficient and consistent customer care operations
• Reviews billing activity for accuracy, including transfers, charges, adjustments, and credits
• Support improvements to billing processes that reduce recurring discrepancies and strengthen compliance
• Acts as liaison between departments to coordinate account and service resolution
• Manage and coordinate resolution of billing or service issues requiring input from multiple functional areas
• Provides direction and oversight to staff during reconciliation efforts, billing adjustments, or cross-department projects
• Analyzes account activity, identify recurring discrepancies, and recommend improvements
• Prepares regular and special reports for management on reconciliation activities, accounts receivable status, and process improvement opportunities
• Recommends procedural changes that strengthen controls and reduce inefficiencies
• Supports audit reviews and respond to compliance inquiries as required
• Assists in developing and documenting standard operating procedures for reconciliation, receivable management, and billing support
• Provides guidance to staff on proper account handling and billing practices
• Oversees daily staffing, operations and administrative functions of the credit and collections and billing sections

Requirement :

Preferred Requirements :