Senior Field Service Engineer

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Senior Field Service Engineer, you will have advanced product / technical expertise and demonstrated proficiency in assigned essential job functions and areas of product focus. In this role, you will support the Special Sales Quoting (SSQ) process, serviceability / reliability reviews, service documentation development, high-level troubleshooting / technical support on a focused product line and initial product training to technical support personnel and service trainers. To be successful, you must have exceptional communication skills and practical experience with the service and repair of electronic and / or electromechanical equipment.

This is a remote position. To support and service our Customers, candidates must be based in a location with reasonable access to an airport (30-45 minutes).

Ability to travel up to 25% is required (including overnight and international).

What You'll do as a Senior Field Service Engineer

• Provide technical input to support the Special Sales Quoting (SSQ) process, order fulfillment and installation of field conversions.
• Participate in the new product development process assuring that all Service requirements are completed prior to product release. Requirements include : Design reviews for serviceability / reliability, service plan generation, service documentation and procedure development, defining service parts, outlining service training and tracking equipment performance.
• Create, review and update technical documentation including; IQOQ documentation, Site Acceptance Tests (SAT), service & maintenance manuals, field servicing procedures, etc.
• Act as an escalation point for resolution of technical issues on given product assignment. Provide on site technical support, as necessary.
• Troubleshoot and analyze technical problems. Collaborate cross-functionally with current products engineering, quality, supply chain, R&D, etc. to resolve immediate issues and implement changes to prevent future problems.
• Identify and implement service operational improvement ideas for assigned product responsibilities.
• Perform service & maintenance training on assigned products to technical support personnel, field service representatives, and customers .
• Develop service kits and qualify service replacement parts.

The Experience, Skills and Abilities Needed

Required :

Preferred :

Other :

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What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer :

Pay range for this opportunity is$90,737.50-$117,425.00. This position is eligible forbonus participation.

Minimum pay rates offered will comply with county / city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits : STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Nearest Major Market : Cleveland

Nearest Secondary Market : Akron

Job Segment : Maintenance, Supply Chain, Field Engineer, Fulfillment, Technical Support, Manufacturing, Operations, Engineering, Technology

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