E-Disputes Analyst

E-Disputes Analyst

Jackson, MI 49201

This position is responsible for monitoring and maintaining card agreements through exception reports, cases and individual requests from customer facing areas. Additional job responsibilities include investigating disputes under $35, processing applicable final credits and managing the disputes queue to ensure customers received funds timely. Various reconciliation of disputed transactions are also important roles for which this position will be responsible. Rules and regulations for dispute processing must be administered in all aspects of responsibilities.

Job Responsibilities

• Dispute Investigation & Processing
• Review and process disputes under a defined dollar threshold.
• Apply provisional or final credits as appropriate.
• Send required customer communications and maintain accurate records.
• Follow established procedures and regulatory guidelines (e.g., Reg E).
• Queue Management & SLA Monitoring
• Monitor dispute queues to ensure timely resolution and compliance with service level agreements.
• Escalate complex or high-value cases to senior analysts or management.
• Team Collaboration & Communication
• Communicate effectively with team members and leadership regarding case status and issues.
• Participate in team meetings and training sessions.
• Assist with reporting and documentation updates.

Job Requirements

Required Qualifications :

Preferred Qualifications :

Job Competencies :

Physical demands (ADA) : No unusual physical exertion is involved.

Additional Responsibilities :

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.