Talent.com
Level I Service Desk

Level I Service Desk

Flynn GroupINDEPENDENCE, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week , leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!

Available Shifts :

  • 10am to 7pm Tuesday through Saturday (after training)
  • 2pm to 11pm Saturday through Wednesday (this shift will be remote after training)
  • 9am to 6pm Tuesday - Saturday (after training)
  • 10am to 7pm Monday through Friday (after training)

Our Vision for this Role

Our Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Your primary duty within this role is to resolve issues for end users as quickly and efficiently as possible.

What We Will Accomplish Together

  • Responding to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.
  • Providing accurate and timely logging of incidents and problems.
  • Escalating to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.
  • Working with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.
  • Creating and update knowledge articles.
  • Fulfilling hardware requests via device configuration and coordination with our Tech Depot.
  • Retrieving requested surveillance videos and deliver to Risk department, as per defined procedure.

    • What You Have

  • If you have a Bachelor's degree, that is a plus, as well as 1-3 years’ experience in IT or related field.
  • You should have great customer service, verbal and written communication skills required.
  • If you have ITIL and / or HDI experience and certifications, it is a plus.
  • You should have the ability to type 40 words per minute.
  • You should have the ability to lift, carry, and place various equipment up to 50 pounds.
  • Finally, you should bring an excellent sense of humor to the table – we like to have FUN!

    • Why Work For Flynn?

    Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us :

  • Medical / Dental / Vision
  • Retirement and Savings Plan
  • Short- and Long-Term Disability
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Flexible / Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday)
  • Company Outings
  • Dining Discounts
  • On-Site Fitness Center
  • On-Site Daycare
  • On-Site Café
  • FUN Work Environment!

    • The Flynn Group is an Equal Opportunity Employer

    serp_jobs.job_alerts.create_a_job

    Service Desk • INDEPENDENCE, OH, US

    Job_description.internal_linking.related_jobs
    Service Desk Analyst

    Service Desk Analyst

    AtNetPlusStow, OH, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24 / 7 helpdesk support, on-site services, and system development. We pride ourselves on delivering exceptional...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Office-Based Therapist

    Office-Based Therapist

    Applewood CentersAvon Lake, OH, US
    serp_jobs.job_card.full_time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Licensed Crisis Therapist : Mobile Response and Stabilization Services

    Licensed Crisis Therapist : Mobile Response and Stabilization Services

    Applewood CentersAvon Lake, OH, US
    serp_jobs.job_card.full_time
    The MRSS Licensed Crisis Therapist will provide mobile response and stabilization services to youth (age 2-20) and families who have called the crisis hotline with a family identified crisis.The MR...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Entry Level Options Trader Job in Cleveland, OH | Full Time

    Entry Level Options Trader Job in Cleveland, OH | Full Time

    Maverick TradingCleveland, OH, USA
    serp_jobs.job_card.full_time
    Entry Level Options Trader Job at Maverick Trading.Maverick Trading, a 26-year old proprietary trading firm is looking to hire experienced and entry-level equity and equity and option traders.We ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Services Representative I

    Patient Services Representative I

    Midwest Vision PartnersKent, OH, US
    serp_jobs.job_card.full_time
    Patient Services Representative I.Greet patients as they arrive and leave our clinic in a friendly manner.The Front Desk / Receptionist is responsible for greeting patients in a professional manner; ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Mental Health Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Licensed Mental Health Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Applewood CentersAvon Lake, OH, US
    serp_jobs.job_card.full_time
    Under the supervision of the Mobile Response Stabilization Program Manager, the Licensed Shift Supervisor will take and assign crisis calls from the 24 / 7 hotline to have clinicians respond face to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Intensive Home Based Treatment Therapist

    Intensive Home Based Treatment Therapist

    Applewood CentersAvon Lake, OH, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Manager

    Service Manager

    Texas RoadhouseNorth Olmsted, OH, US
    serp_jobs.job_card.full_time
    At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and pre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Entry Level Sales Representative

    Entry Level Sales Representative

    American Income LifeCleveland, OH, US
    serp_jobs.job_card.full_time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Trainee Entry Level CDL-A Truck Driver Training

    Trainee Entry Level CDL-A Truck Driver Training

    Class A SolutionsAkron, OH, USA
    serp_jobs.job_card.full_time
    Entry Level CDL-A Truck Driver Training - Dedicated Accounts -.We do not want to offer you just another truck driving job, but a long-term, prosperous career in the transportation industry.This po...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret ServiceAvon Lake, OH, United States
    serp_jobs.job_card.full_time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Front Desk team member

    Front Desk team member

    HealthSource ChiropracticAkron, OH, US
    serp_jobs.job_card.full_time
    Join The Awesome Team At HealthSource Chiropractic Of Fairlawn!.We're a high-energy chiropractic and rehab clinic passionate about helping patients thrive through cutting-edge care.We're looking fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Supervisor

    Guest Service Supervisor

    Drury HotelsCleveland, OH, US
    serp_jobs.job_card.full_time
    Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Clinical Diversion Specialist - PRN

    Clinical Diversion Specialist - PRN

    Applewood CentersAvon Lake, OH, US
    serp_jobs.job_card.full_time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Services Representative Level 3 Delivery Exception Specialist

    Client Services Representative Level 3 Delivery Exception Specialist

    Arhaus RecruitingHudson, OH, US
    serp_jobs.job_card.full_time
    Client Services Representative Level 3 Delivery Exception Specialist.Requisition Number : CLIEN008472.Location : Boston Heights, OH 44236, USA. Essential Duties & Responsibilities : .Schedule : Monday t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Representative - Part Time - Entry Level

    Sales Representative - Part Time - Entry Level

    Vector MarketingAkron, OH, US
    serp_jobs.job_card.full_time +2
    Vector Marketing is looking for sales reps to join our team.Basic responsibilities include working with customers one on one, explaining our American made Cutco products, and writing up any orders....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Office Based Therapist - Substance Use Disorders (Hybrid Work)

    Office Based Therapist - Substance Use Disorders (Hybrid Work)

    Applewood CentersAvon Lake, OH, US
    serp_jobs.job_card.full_time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Desk Representative

    Front Desk Representative

    YMCA of Central Stark CountyUniontown, OH, US
    serp_jobs.job_card.full_time
    This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days