Client Services Representative Level 3 Delivery Exception Specialist
Arhaus RecruitingHudson, OH, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionWhen required based on business needs, team members may be asked to assist with phone inquiries to support guest interactions and case resolutions. Receiving calls from our Delivery providers for damaged product. Review and take ownership of point-of-delivery exceptions and emails. Maintain oversight from initiation to resolution, ensuring actions are documented in the audit comment log and salesforce. Expedite follow-ups to meet service level agreements (SLAs). Monitor and manage support queues, processing and tracking cases. Remove orders from the delivery manifest. Invoice delivered items and enter exchanges for stock items. Communicate with Inventory regarding RAs for items needing to be returned. Schedule orders for the next available truck. Accurately document exceptions handled each day and update the audit comment log of affected orders. Initiate outreach via phone or email based on department processes for various purposes, including but not limited to providing customer service, processing cases, and ensuring timely resolution of guest inquiries and concerns. Set up replacement items for shipping when applicable. Adjust product prices and remove delivery fees when necessary. High School diploma or equivalent required 2-3+ years' experience within a customer-service-focused environment (retail, hospitality, or food / beverage) is required; high-volume call center experience is preferred Knowledge of WMS (Manhattan), Salesforce, and STORIS is a plus Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred) Excellent communication, problem solving and follow up skills Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency Takes on difficult challenges and finds creative solutions Demonstrated ability to work independently and within a team. Consistent regular scheduled attendance is considered an essential function of this job.
Client Services Representative Level 3 Delivery Exception Specialist
Job Category : Client Care
Requisition Number : CLIEN008472
Location : Boston Heights, OH 44236, USA
Description
Essential Duties & Responsibilities :
Schedule : Monday through Friday with a scheduled day off during the week, working every Saturday.
Available Shifts : 9 : 00a-5 : 30p and 10 : 30a-7 : 00p
Flexibility in Responsibilities :
- Job duties are subject to change based on business needs to ensure operational efficiency and service excellence.
- Other duties may be determined by management to perform the necessary functions of the position on an as-needed basis.
Assist with Phone Support :
Drive Case Ownership & SLA Compliance :
Ensure Case Resolution :
Engage with Guests and Internal Departments Proactively :
Requirements :
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
serp_jobs.job_alerts.create_a_job
Client Service Representative • Hudson, OH, US
Job_description.internal_linking.related_jobs
AlliedTravelCareers is working with Host Healthcare to find a qualified MRI Tech in Euclid, Ohio, 44119!.Host Healthcare is an award-winning travel healthcare company with an immediate opening for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Delivers training programs for clinical staff across the enterprise to orient employees to Molina's clinical methodology, policies, processes, and systems.
Ensures all Molina clinical team members a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
The primary function of this role is to manage the compliance and performance of the vendor / sub-contractor base.The position involves monitoring current vendor capacity and performance, driving ope...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days AlliedTravelCareers is working with Infojini Healthcare to find a qualified CT Tech in Ohio!.CT Tech travel Radiology / Imaging needed in Ohio.
Self Assessment (Skills Checklist).At Infojini Healthcar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
TruCut is the leading supplier of service parts for the HVAC industry.On behalf of our OEM partners, we produce and ship thousands of private-labeled, genuine OEM parts and assemblies to contractor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Tired of the same old 9-to-5 routine? Ready to break free from your desk and engage with people face-to-face? If you answered “yes,”.
We are a premier sales and marketing firm in the.Our innovative ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This position is Mobile by Design (Hybrid) in Brooklyn, OH or Amherst, NY - working two days in office a week.The Lead Specialist is responsible for commercial client support functions through tele...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Hybrid : 3 days in the office required 4900 Tiedeman Brooklyn, OH 44144 This position could possibly be temp to hire down the road for the right candidate Pay Rate : $25.
General Summary And Purpose : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Mayfield Heights, OH.Shift : 5x8 hr PMs Start Date : 11 / 03 / 2025 Duration : 13 weeks Pay : $2653 / Week.Ranked #5 Best...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Client Services Representative.Arhaus was founded in 1986 on a simple idea : Furniture and dcor should be sustainably sourced, lovingly made, and built to last.
Today, we partner with artisans around...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Location : Hybrid (3 days in the office required & 2 days remote Brooklyn, OH 44144).Duration : 5 months contract (With possible extension).
General Summary And Purpose : The purpose of this position i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Location : Brooklyn, OH 44144 Hybrid 3 days in the office Contract : 5 Months + 3 days in the office required.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Genesis10 is seeking a Client Services Specialist.This is a 5-month contract position with a client located in Brooklyn, OH.
This role requires 3 days on-site per week.The purpose of this position i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 We are seeking individuals with experience in the restaurant, retail, and hospitality industries to join our growing team as Entry-Level Account Managers.
Fortune 500 brands on a national level.Thro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
The Client is a prominent financial institution, boasts a diverse range of clients who benefit from its comprehensive services and exceptional customer care.
With a steadfast commitment to meeting t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Travel MRI Tech - $2,433 to $2,586 per week in Euclid, OH
AlliedTravelCareersEuclid, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Clinical Learning Facilitator - Utilization Management Trainer
Molina Healthcarecleveland heights, oh, usserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Vendor Relations Specialist
Aston CarterBarberton, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel CT Tech - $1,734 per week in Ohio
AlliedTravelCareersAll Cities, OH, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Shipping and Receiving Specialist
TruCut IncorporatedSalem, OH, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Entry Level Sales Support Representative
Eclipse MarketingCleveland, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Commercial Client Services Specialist
KeyCorpCleveland, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Clinical Diversion Specialist - PRN
Applewood CentersMontville, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Entry Level Sales Representative
American Income LifeCleveland, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Services Specialist
VariteCleveland, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel CT Tech - $2653 / Week
Cynet HealthMayfield Heights, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Restaurant Delivery - Receive 100% of Customer Tips
DoorDashCuyahoga Falls, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Client Services Representative
Arhaus RecruitingHudson, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Wealth Client Services Specialist
US Tech SolutionsCleveland, OH, USserp_jobs.job_card.temporary
- serp_jobs.job_card.promoted
Client Services Specialist
StaffingCleveland, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Services Specialist
Genesis10Cleveland, OH, USserp_jobs.job_card.temporary
- serp_jobs.job_card.promoted
Entry Level Account Manager - Management Training Program
Eclipse MarketingCleveland, OH, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Services Specialist
ApTaskCleveland, OH, USserp_jobs.job_card.full_time