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Payment Center- Bilingual Customer Service Agent

Payment Center- Bilingual Customer Service Agent

Freeway Insurance Services America, LLCSpringfield, MA, US
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Payment Center- Bilingual Customer Service Agent

Job Category : Sales

Requisition Number : PAYME023893

Full-Time

Springfield, MA 01118, USA

Job Details

Description

We are GROWING and we are searching for you!

What We Offer :

  • Recognition culture
  • Comprehensive Benefits package including medical, dental, vision and life insurance
  • Retirement Plan : A 401K plan with a percentage of company-matched contributions
  • Fitness : We reimburse up to $10 a month to an employee for their gym
  • Employee Assistance Program : Confidential assistance to you or anyone in your household who is experiencing personal or professional problems at no cost
  • Extra Perks : Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans.

Pay Range : For our Payment CSR is $15-$16 / hour.

Our Company :

Confie and its family of companies - Freeway Insurance, Acceptance Insurance, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us!

What You Will Do :

As a Payment-CSR you will be the liaison between the Company and the customer.

  • Process customer monthly payments.
  • Manage large amounts of inbound calls in a timely manner
  • Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed.
  • Connects very quickly; builds and leverages client relationships.
  • Complete mail sorting tasks.

    • The Perfect Match :

  • Bilingual in English and Spanish preferred
  • Sales or customer service experience
  • High School Diploma or GED
  • Ability to build relationships with sales customers
  • Excellent follow-up and multi-tasking skills
  • Ambitious professional motivated by opportunity for advancement
  • Excellent written and verbal communication skills

    • Location : On site

    Hiring Immediately

    Freeway Auto Insurance

    Payment Agent

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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    Bilingual Customer Service • Springfield, MA, US

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