Provider Services Call Center Agent
VirtualVocationsSpringfield, Massachusetts, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Call Center Representative to assist healthcare professionals with Medicaid-related inquiries.
Key Responsibilities
Handle a high volume of inbound calls providing accurate assistance to healthcare providers
Meet performance standards, including resolving 92% of provider calls within 3-5 minutes
Accurately log and track all call interactions in the designated call tracking system
Required Qualifications
High School Diploma or equivalent (GED)
1-2 years of experience in customer service or a call center environment
Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
Experience working with Medicaid programs preferred
Familiarity with medical claims processing or review preferred
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Call Center Agent • Springfield, Massachusetts, United States
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