Customer Experience Representative
VirtualVocationsBirmingham, Alabama, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Representative, Customer Experience.
Key Responsibilities
Provide service support to members and / or providers through various communication channels
Conduct surveys related to health assessments and member / provider satisfaction
Document details related to Member or Provider inquiries accurately
Required Qualifications
HS Diploma or equivalent combination of education and experience
1-3 years of Sales and / or Customer Service experience in a fast-paced environment
Preferred Associate's Degree or equivalent combination of education and experience
Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools
Experience with contact center objectives and performance goals
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Customer Experience Representative • Birmingham, Alabama, United States
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