Customer Engagement Representative

Customer Engagement Representative

Location : Moody, Al

Salary Range : $59,000.00 to $70,000.00

About SKF :

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at www.skf.com .

Key Responsibilities

• Work closely with the sales team to ensure that customer orders are processed efficiently and accurately.
• Follow up on commercial proposals with sales departments and / or distributors.
• Mainitain regular communication with distributors to track the status of orders and ensure timely delivery.
• Monitor the progress of customer orders from placement to delivery, addressing any issues that arise during the process.
• Provide support to the sales team by preparing order documentation, updating order status, and handling customer inquiries related to orders.
• Review frequencies / setup requirements annually for appropriate planning
• Develop and maintain accurate BOM data on all inventory and production items
• Review product data on an annual basis, or as needed, to ensure accuracy.
• Conduct periodic cost analysis and participate in standard cost development process.
• Manage the creation and maintenance of shop floor orders and work with production team in scheduling.
• Communicate effectively with Production leads and management on any change in supply or other issues that need to be resolved
• Manage inventory accuracy and obsolecence review.
• Drive initatives for process improvement. Present monthly updates to management on improvements.
• Maintain open communications with Customer Service and / or Suppliers
• Responsible for achieving KPI goals as mutually developed or established by manager
• Any other business related projects or activity set forth by manager

Requirements :

What You'll Love About SKF :

Rest and Relaxation.

Enjoy a generous PTO policy and 13 paid holidays.

Work / Life Integration.

SKF supports work / life integration, home, family, community, personal well-being and health.

Diversity in the Workplace.

Best in Class Benefits.

SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus.

SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future.

Participate in our 401K program that boasts a 10% employer contribution : 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Reports to : Solution Factory Manager

Location : Moody, Al

Job ID : 23079

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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