Onsite Technical Support Analyst

Join to apply for the Onsite Technical Support Analyst role at TriCom Technical Services

Join to apply for the Onsite Technical Support Analyst role at TriCom Technical Services

Summary

The Onsite Technical Support Analyst will provide a world-class IT experience to all new and existing associates as the "Boots on the Ground" IT provider. This role requires working independently, developing new skills, and contributing to policies that define modern desktop services while ensuring associates have all the necessary tools, permissions, and resources to succeed.

Summary

The Onsite Technical Support Analyst will provide a world-class IT experience to all new and existing associates as the "Boots on the Ground" IT provider. This role requires working independently, developing new skills, and contributing to policies that define modern desktop services while ensuring associates have all the necessary tools, permissions, and resources to succeed.

Responsibilities

• Work in the office every weekday while maintaining visibility through daily walkthroughs and providing white-glove service to all associates.
• Ensure compliance with onboarding and offboarding standards and conduct regular check-ins with offices that lack onsite support.
• Manage applications and hardware / software requests, documenting all issues in the ticketing system.
• Serve as subject matter expert for A / V functions, remote meetings, and support office infrastructure.
• Collaborate with the Security Team on identifying and addressing threats and vulnerabilities while creating and maintaining documentation for internal use.

Requirements

This is a 6-Month Contract-for-Hire opportunity onsite in New York, NY with our Kansas City, MO client. Employee benefits include Medical / Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1 B visa sponsorship is not available for this position. No third-parties, please.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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