Technical Support Analyst
VirtualVocationsNewark, New Jersey, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Technical Support Analyst to provide technical solutions for logistics clients.
Key Responsibilities
Perform in-depth troubleshooting and root cause analysis of hardware and software issues
Provide exceptional customer support via phone, email, and chat, ensuring high satisfaction
Collaborate with development teams to document and escalate product bugs and issues
Required Qualifications
Proven experience in a technical support or application support role
Demonstrated success with root cause analysis and complex system troubleshooting
Strong technical aptitude for diagnosing issues across multiple systems and platforms
Experience working with CRM software
Knowledge of the transportation or logistics industry is a plus
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Technical Support Analyst • Newark, New Jersey, United States
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