Customer Support Supervisor

VirtualVocationsLowell, Massachusetts, United States

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations.

Key Responsibilities

Supervise and develop the support team, aligning workflows and communication standards

Serve as an escalation point for complex customer issues and troubleshoot advanced problems

Monitor KPIs and drive process improvements for scalable operations

Required Qualifications

4+ years of experience in software support or technical customer success

1-2+ years in a supervisory or coaching role

Strong technical troubleshooting skills with ERP or Property Management Systems

Ability to use SQL and read system logs

Experience in managing support teams across multiple product lines is preferred

serp_jobs.job_alerts.create_a_job

Customer Support • Lowell, Massachusetts, United States

Job_description.internal_linking.related_jobs

serp_jobs.job_card.promoted
serp_jobs.job_card.new

Customer Support Analyst II

VirtualVocationsWorcester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Support Analyst II - Automation.Key Responsibilities Serve as the primary contact for customers via phone, email, and web portal, addressing their inquiries an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours

serp_jobs.job_card.promoted

Customer Support Associate

VirtualVocationsManchester, New Hampshire, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Support Associate.Key Responsibilities Handle emails and incoming / outbound calls to assist users Investigate user-reported issues to determine root causes and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Support Solutions Engineer

VirtualVocationsManchester, New Hampshire, United States

serp_jobs.job_card.full_time

A company is looking for a Support Solutions Engineer (L5) in Security, Privacy, and Assurance.Key Responsibilities Monitor and handle customer requests, troubleshoot issues, and automate support...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Technical Support Representative - Part Time

John Wiley & Sons Inc.Boston, MA, United States

serp_jobs.job_card.part_time

Customer Technical Support Representative - Part Time.Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Fulfillment Supervisor

VirtualVocationsDorchester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Fulfillment Supervisor to oversee a team of Fulfillment Specialists in a remote environment.Key Responsibilities Lead, coach, and develop a team of Fulfillment Speciali...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day

serp_jobs.job_card.promoted

Customer Support Supervisor

VirtualVocationsWorcester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations. Key Responsibilities Supervise and develop the sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Support Specialist

VirtualVocationsWorcester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Support Specialist to enhance the customer journey and resolve queries.Key Responsibilities Answer incoming contacts via various channels and provide exception...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Support Consultant

VirtualVocationsManchester, New Hampshire, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Support Consultant, banking (remotely).Key Responsibilities Provide exceptional customer support via emails and calls Manage partner requests and handle accou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Support Technician II

VirtualVocationsWorcester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Support Technician II (Remote).Key Responsibilities Provide second layer support for customer repair issues that require advanced troubleshooting Interact wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Support Enablement Manager

VirtualVocationsLowell, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Support Enablement Manager to design and lead support training and development programs.Key Responsibilities Guide junior support engineers through their technical deve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day

serp_jobs.job_card.promoted
serp_jobs.job_card.new

Solutions Manager

VirtualVocationsWorcester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Solutions Manager to provide superior customer service and technical support to clients.Key Responsibilities Deliver exceptional customer service by addressing inquirie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours

serp_jobs.job_card.promoted

Customer Support Manager

VirtualVocationsWorcester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Support Manager for the Mid Market segment.Key Responsibilities Lead daily activities of a team of 8-12 Customer Support Representatives to ensure timely compl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Facilities Coordinator

Goodwin Motor GroupBedford, NH, United States

serp_jobs.job_card.full_time

Here at Goodwin Motor Group, we strive to offer the best dealership experience that we can.For over 90 years, we have proudly served residents of Maine and beyond, offering top-notch multi-franchis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Success Specialist

VirtualVocationsWorcester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Success Specialist to support customers with their booking management needs.Key Responsibilities Respond to inquiries from prospective and existing customers v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted
serp_jobs.job_card.new

Sales Support Operations Supervisor

VirtualVocationsDorchester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Supervisor, Sales Support Operations.Key Responsibilities Lead and develop a high-performing sales support team, ensuring operational excellence Analyze productivity a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours

serp_jobs.job_card.promoted

AMS360 Support Specialist

VirtualVocationsDorchester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for an AMS360 Support Specialist.Key Responsibilities Provide support to users on AMS360 and ancillary products post-conversion Collaborate with cross-functional teams to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Technical Support Supervisor

VirtualVocationsDorchester, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Supervisor of Technical Support to provide customer support and leadership within their support team. Key Responsibilities Provide high-quality technical support and tro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Care Supervisor

VirtualVocationsLowell, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Care Supervisor to lead its Customer Care team and ensure high service levels and operational efficiency. Key Responsibilities Lead, mentor, and coach Customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Success Representative

VirtualVocationsLowell, Massachusetts, United States

serp_jobs.job_card.part_time

A company is looking for a Part-Time Customer Success Representative.Key Responsibilities Provide customer support via email and chat to assist candidates with assessments Troubleshoot technical...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted
serp_jobs.job_card.new

Customer Success Operations Lead

VirtualVocationsLowell, Massachusetts, United States

serp_jobs.job_card.full_time

A company is looking for a Customer Success Operations Lead.Key Responsibilities Own and manage Customer Success operational initiatives from strategy to execution Collaborate with leadership to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours