Director of Customer Success
VirtualVocationsWorcester, Massachusetts, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Director of Customer Success.
Key Responsibilities
Own the full post-sale lifecycle including onboarding, engagement, renewal, and expansion
Manage and mentor a department of over 40 individuals, building SOPs and maintaining a culture of excellence
Establish and track KPIs to ensure operational excellence and drive retention and growth
Required Qualifications
5+ years of experience in Customer Experience, Client Success, or Fulfillment at the Director level
Direct experience leading teams of 40+ including middle management and support staff
Proven track record of driving retention, upsells, and client satisfaction targets
Advanced proficiency with CRM systems and project management tools
Ability to design SOPs and track KPIs for optimized client lifecycle processes
serp_jobs.job_alerts.create_a_job
Director Of Customer • Worcester, Massachusetts, United States
Job_description.internal_linking.related_jobs A company is looking for a Head of Customer Success to lead customer retention and growth initiatives.Key Responsibilities Build and oversee systems to track customer adoption, engagement, and he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Director of Revenue Enablement to design and lead programs that support Sales, Customer Experience, and Partnerships teams.
Key Responsibilities Set the direction for Re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower over 5,300 custome...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are the leading consumer and enterprise resource for compensation data, software, consulting, and education.For over 25 years, we have not only helped people understand their worth - we've a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a VP, Global Customer Success.Key Responsibilities : Drive the creation and execution of the Global Customer Success Strategic Plan Establish scalable processes and gover...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Success Manager (Commercial).Key Responsibilities Develop and maintain strong relationships with customers, guiding them through onboarding and renewal process...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an Enterprise Success Manager to ensure clients realize the value of their Protective Intelligence technology platform.
Key Responsibilities Drive platform adoption and as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an Onboarding Success Manager (APAC).Key Responsibilities Guide and support Customers and Team Members through the onboarding journey Provide documentation and organize ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Director of Customer Success.Key Responsibilities Own the full post-sale lifecycle including onboarding, engagement, renewal, and expansion Manage and mentor a departm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Director of Client Services & Strategy.Key Responsibilities Oversee and mentor the Sales Manager team to ensure exceptional client experiences Develop strategies to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Success Executive to lead post-sales activities and drive customer success within valuable accounts.
Key Responsibilities Drive post-sales success by aligning o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Manager, Customer Success (Audit, Risk & Compliance).Key Responsibilities Lead and develop a team of Customer Success Managers, fostering accountability and cont...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Success Director to join their team remotely.Key Responsibilities Align customer success goals with company strategy and business objectives Design and execut...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies.
We invest in our employees, providing them with the support and r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Director of Customer Training and Education.Key Responsibilities Design and develop customer-facing learning programs Define curriculum strategy and establish measurem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for an Associate Manager- Customer Success.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Ensure delivery assurance by collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Customer Success Operations Lead.Key Responsibilities Own and manage Customer Success operational initiatives from strategy to execution Collaborate with leadership to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Consumer Initiated Testing Team Member.In the age of the 'Quantified Self,' we track everything from steps to reps to calories to beats nudging small strides that can make a big difference.And whi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Head of Customer Success
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director of Revenue Enablement
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Manager, SMBBurlington, Massachusetts
SimilarwebBurlington, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Director of Sales Enablement
Salary.comWaltham, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Vice President of Customer Success
VirtualVocationsLowell, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Manager
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Enterprise Success Manager
VirtualVocationsLowell, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Onboarding Success Manager
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Licensed Behavioral Health Therapist
LifeStance HealthGardner, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director of Customer Success
VirtualVocationsLowell, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director of Client Services
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Customer Success Manager
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Executive
VirtualVocationsLowell, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Customer Success
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Director
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Manager
MagnaLowell, MA, USserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Director of Customer Training
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Associate Manager
VirtualVocationsWorcester, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Customer Success Operations Lead
VirtualVocationsLowell, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Strategic Partnerships and Customer Success Manager (Remote)
Quest DiagnosticsMarlborough, MA, USserp_jobs.filters.remote
serp_jobs.job_card.full_time