Talent.com
ITSM Analyst

ITSM Analyst

Shulman Fleming & PartnersNew York, NY, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

ITSM Analyst

MUST be local to New York City, Hybrid Schedule, at least 3 days onsite

Salary Range : $110k to $150k

No Sponsorship Available

Support governance and execution of ITSM processes including Incident, Problem, Change, and Release Management. You will manage the Change Management process, and review change submissions for compliance and lead CAB meetings. You will also oversee Major Incident response for critical issues, ensuring effective communication, escalation, and resolution. Additionally, you will collaborate with technology teams to resolve incidents, address root causes, and prevent future problems.

You will educate technology teams on proper Incident handling procedures and will provide governance of technology teams to ensure that process measurement metrics are within acceptable thresholds and provide remediation options for those that fall out of thresholds.

You will support the governance of the Release Management process and assist technology teams in planning to ensure all Release Management gates are met prior to deployment.

Key Responsibilities :

  • Proven experience with ITSM processes.
  • Strong understanding of ITIL processes and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Detail-oriented with a focus on accuracy and quality.
  • Experience with ServiceNow Platform.
  • Communication of incidents to business system users in a clear and meaningful way.
  • Co-ordination between multiple teams from IT infrastructure to application management and engineering for effective resolution.
  • Train support teams to regularly review lower priority incidents across the service base to avoid any emerging higher priority issues and root cause fixes.

Key Skills & Experience

  • 8+ years of experience as an ITSM Analyst
  • Strong background in Change, Incident Management and Problem management
  • Strong experience of delivering service quality within an ITIL framework.
  • Knowledge of ITIL, Infrastructure related technologies & understanding of business relevance of the technologies.
  • Strong written and verbal communication skills.
  • Strong experience of IT service, operations, and support.
  • Certified ITIL (Foundation) V3 beneficial.
  • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Analyst • New York, NY, US

    Job_description.internal_linking.related_jobs
    ITSM Platform Engineer

    ITSM Platform Engineer

    FlexTradeGreat Neck, NY, US
    serp_jobs.job_card.full_time
    FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Business Analyst IT

    Business Analyst IT

    Sunrise SystemsRahway, New Jersey, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Title : Business Analyst IT - II (Experienced).Duration : 03 months on W2 contract.Note : This is not core Business IT role. Under the direction of the Business Operations Systems Excellence team w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    ITSM Migration Specialist - ServiceNow implementation

    ITSM Migration Specialist - ServiceNow implementation

    Axiom Software Solutions LimitedNew York, NY, US
    serp_jobs.job_card.permanent
    serp_jobs.filters_job_card.quick_apply
    Overview : Seeking an experienced Technical Project Manager to support the migration of ITSM services from Remedy to a new ServiceNow instance. The ideal candidate will have a strong background in IT...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Project Leader / Server

    IT Project Leader / Server

    Cinter CareerNew York, NY, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Job Title : IT Project Leader - Server • Client : IT Services • Working Location : NY 10022 • Working Style : Hybrid • Employment Type : Permanent / Full-time • Salary : $70,0...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Major Incident Management - Senior Infrastructure Services and Management Analyst

    Major Incident Management - Senior Infrastructure Services and Management Analyst

    Northwell HealthWestbury, NY, United States
    serp_jobs.job_card.full_time
    Strongly Preferred : 2-3 years of experience in Major incident Management.Shifts : 11a-7p Monday - Friday with weekend on calls every 6-7 weeks. Participates in developing and conducting QA reviews of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager DevOps

    Senior Manager DevOps

    Bristol-Myers SquibbMilltown, NJ, United States
    serp_jobs.job_card.full_time
    Those aren't words that are usually associated with a job.But working at Bristol Myers Squibb is anything but usual.Here, uniquely interesting work happens every day, in every department.From optim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Business Analyst with Salesforce CRM

    Business Analyst with Salesforce CRM

    NexwaveNew Brunswick, NJ, US
    serp_jobs.job_card.full_time
    Job Title : Business Analyst with Salesforce CRM.Location : New Brunswick, New Jersey NJ (Hybrid model).Need Candidates from Pharma Domain / Health Insurance Only. GxP, FDA regulations and GDPR - Experi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    ITSM Release Manager- (Enterprise)

    ITSM Release Manager- (Enterprise)

    TEKsystemsNew York, NY, United States
    serp_jobs.job_card.full_time
    Job Title : • IT Release Manager - Enterprise ITSM Operations.Employment Type : • Contract (potential for extension or hire). Client : • TEKsystems Government Partner.Pay Range : • $50-$60 / hour (W2 only).Ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    IT Functional Analyst / Sr. Analyst (Armonk)

    IT Functional Analyst / Sr. Analyst (Armonk)

    Holderness & BourneArmonk, NY, US
    serp_jobs.job_card.part_time
    Holderness and Bourne is seeking a highly motivated and skilled IT Analyst with a focus on SAP S / 4HANA Public Cloud.The ideal candidate will be a key player on our IT team, responsible for the anal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Manager

    IT Manager

    Beyond IdentityNew York, NY, US
    serp_jobs.job_card.full_time
    As an IT Manager at Beyond Identity, you will have a two-fold strategic mandate : to manage the internal IT needs of a global, remote company and to serve as a key strategic partner to the product t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Senior IT Systems Analyst

    Senior IT Systems Analyst

    Innova SolutionsRemote,New York,United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    A client of Innova Solutions is immediately hiring for a.Position type : Full-time, Contract.The Senior IT Systems Analyst supports leadership in coordinating and managing activities essential to th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Functional Analyst / Sr. Analyst

    IT Functional Analyst / Sr. Analyst

    Holderness & BourneArmonk, NY, US
    serp_jobs.job_card.full_time
    Holderness and Bourne is seeking a highly motivated and skilled IT Analyst with a focus on SAP S / 4HANA Public Cloud.The ideal candidate will be a key player on our IT team, responsible for the anal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Senior Release Train Manager - IT Infrastructure

    Senior Release Train Manager - IT Infrastructure

    Zelis Healthcare, LLCMorristown, NJ, United States
    serp_jobs.job_card.full_time
    Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Support Analyst - Warehouse

    IT Support Analyst - Warehouse

    Soroc TechnologySomerset, NJ, US
    serp_jobs.job_card.full_time
    In this role, you will provide essential technical support services in Bank's Warehouse.This position involves troubleshooting, resolving incidents, managing inventory, and performing various t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Business Solutions Analyst 4

    Business Solutions Analyst 4

    Pyramid Consulting, IncSomerset, NJ, US
    serp_jobs.job_card.temporary
    Please review the job description below and contact me ASAP if you are interested.Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and pai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Deals Accelerated Solutions IT Manager

    Deals Accelerated Solutions IT Manager

    PwC (US)New York, NY, US
    serp_jobs.job_card.full_time
    A career within Delivering Deal Value will provide you with the opportunity to help clients achieve maximum value on their deal transactions by solving transformational and other complex challenges...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sr. Network Engineer

    Sr. Network Engineer

    TEKsystemsSomerset, NJ, United States
    serp_jobs.job_card.full_time
    Assist the VP of Networking in to ensure optimal performance and security on our network infrastructure.Lead the design, configuration, support, and maintenance of the enterprise network, including...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Claims Business Analyst

    Claims Business Analyst

    Axis CapitalRed Bank, NJ, United States
    serp_jobs.job_card.full_time
    This is your opportunity to join AXIS Capital - a trusted.We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.We also ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Analyst

    Analyst

    TradeJobsWorkforce10040 New York, NY, US
    serp_jobs.job_card.full_time
    ESSENTIAL JOB FUNCTIONS Analyzes global markets for IT Services, servers, storage, backup, IT security, productivity software, remote monitoring services, hyperconvergence and IoT.Studies SMB and m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    SAP Systems Analyst (EWM / WM)

    SAP Systems Analyst (EWM / WM)

    Benjamin Moore & CoMontvale, New Jersey, United States
    serp_jobs.job_card.full_time
    We are seeking an experienced SAP EWM professional with 5 to 10 years of expertise in end-to-end implementation, support, and optimization of SAP EWM solutions across multiple industries.The ideal ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours