Director of Front Office

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.

EOE / M / F / D / V

Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into Special memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Director of Front Office, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

What you will be doing :

• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Front Office department including Front Desk, Guest services and Royal Service and ensure all service standards are followed
• Develop a team of leaders who can effectively act as Managers on Duty for the hotel
• Ensure the achievement of divisional financial objectives through strong labor management, control of operating expenses, and promotion of an upsell program
• Drive engagement of our loyalty members by overseeing ALL loyalty program
• Develop an engaged, enthusiastic and guest driven team through recruitment and the promotion and coaching of Performance Management practices that demonstrate consistency and fairness
• Champion and role model execution of service standards, department policies and procedures
• Assist in the budgeting and forecasting of all Front Office operations
• Handle guest concerns and react quickly, logging and notifying proper areas
• Ensures regular and effective communication takes place with all Front Office colleagues and leaders through individual and departmental communication meetings as well as daily interaction with all departments
• Balance operational, administrative and Colleague needs
• Ensure the safety and wellbeing of our Guests and Colleagues by, adherence to the crisis management plans for the department, in addition to updating and training colleagues through drill exercises
• Other duties as assigned
• Salary Range : $111,900 to 134,300 USD Gross Annually

Qualifications

Your experience and skills include :

Additional Information

Feel free to visit our website at to find out more about our company.

Fairmont is proud to be an Equal Opportunity Employer.EOE / M / F / D / V

All your information will be kept confidential according to EEO guidelines.