Licensed Customer Service Representative

Job Description

Job Description

Great Park Insurance Services

Licensed Insurance Representative

Great Park Insurance is seeking an experience Customer Service Representative (CSR) to join our office. We will rely on you for delivering service in a courteous, professional, and efficient manner, while interacting with customers and insurance agents. This individual will further be responsible for administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.

Position - Full Time

Hours - 8 : 30am to 5 : 00pm, Monday through Friday

Responsibilities :

• Support incoming calls and emails from customers.
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
• Respond to questions and requests from clients / customers / agents quickly and accurately.
• Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
• Retrieving and responding to voicemails and emails.
• Keep a clean, neat and organized workstation
• On time daily

Required Competencies :

Insurance customer service experience required.

Exceptional listening skills with the ability to handle difficult and detailed inbound / outbound calls.

Ability to multi-task between various software programs.

Problem solving and problem resolutions skills.

Proficient typing skills to type complete, accurate and thorough notes in customer files.

Computer skills should include Microsoft Excel, Word, Outlook.

Communicate and write clearly and in a professional manner (telephone, email, and in person).

Must be able to work quickly and efficiently.

High school diploma / GED.

Valid California P&C Insurance License (Required)

Benefits : After 90 days

Experience :

Customer Service : 1 year (Required)

Insurance : 1 year (Required)

Job Type : Full-time

Salary : $50,000-$75,000 (DOE)

Job Type : Full-time

Salary : $50,000.00 - $75,000.00 per year

Benefits :

401(k)

401(k) matching

Health insurance

Paid time off

Schedule :

8 hour shift

Monday to Friday

Supplemental pay types :

Commission pay

Experience :

Insurance : 1 year (Preferred)

License / Certification :

Personal and casualty license (Required)

Work Location : In person