Office Coordinator

Occupational Health Office Coordinator

The Occupational Health Office Coordinator (OC) reports into the Office Manager for the Occupational Health Clinic. The OC is responsible for providing daily support for the administrative operations and functions in the clinic. The OC supports patient scheduling and the general administrative support for Occupational Health and related Workers' Comp workflows, including data entry and storage of clinical data in appropriate applications, providing front-desk coverage which includes answering phone calls, greeting and checking-in customers, scheduling appointments and additional front-desk related activities. The OC will also be assigned other administrative functions that support the overall clinical operation of the OH clinic in a seamless and efficient manner. Additionally, the office coordinator may be asked to support department workflows at an Enterprise level as required. The OC must be detail-oriented and able to work independently in an organized fashion, while managing multiple job demands. Works collaboratively with other administrative and clinical co-workers and functions as a productive team member. Must be able to develop a thorough knowledge of office procedures and policies. Must have working knowledge of Microsoft Office Products and able to learn other windows-based programs.

Schedule : This is a float position that would be onsite mainly at Mass General Hospital and Brigham and Women's Hospital.

Responsibilities :

• Answers telephone calls, manages correspondence both e-mailed and faxed
• Maintains health records including electronic filing, scanning documents into multiple databases, obtaining archived records, able to retrieve information as needed, and pull computer information for clinic staff use.
• Enters data and retrieves information into / from multiple databases including electronic health record, and PeopleSoft
• Follows HIPAA guidelines for the management of patient privacy and confidentiality including ensuring consent forms are completed before releasing or obtaining any records
• Consistently maintains courteous, helpful, caring, and professional manner with all interactions with both internal and external customers.
• Greets, checks-in, and aids customers from physicians and senior leadership to front line employees and internal colleagues with equal professionalism
• Answers inquires and responds to requests within the scope of responsibilities and refers inquires to clinicians as needed.
• Makes appts as requested from customers, HR, and all staff
• Contact customers with follow up appointments after vaccinations or lab work results
• Communicates and relays messages to clinical staff in an accurate and timely manner
• Support new hire activities at an Enterprise level as needed using the new hire portal, as required
• Meets deadlines and follow through on assigned projects
• Support administrative activities related to Workers' Comp as directed
• Must be able to reprioritize according to the needs of a busy setting and juggle multiple priorities
• Use / s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done : Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other : Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

Qualifications :

Skills / Abilities / Other Details :

Additional Job Details (if applicable) :

Remote Type : Onsite

Work Location : 399 Revolution Drive

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $19.42 - $27.74 / Hourly

Grade : 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.