Implementation Coordinator

About Curve Dental :

Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.

Beyond the day to day business we are committed to building a work environment where employees feel safe and appreciated for their contributions. We value our team's individual and combined success, and we have fun along the way!

The Implementation Coordinator primarily acts as the project manager and main point of contact for new users as they adopt our Curve Hero Dental Practice Management Software. The Implementation Coordinator is the primary liaison between the client and our internal team (data services, training, and support) and will drive the delivery of our client engagements according to the agreed upon scope, time and budgetall while ensuring the highest degree of customer satisfaction.

The Implementation Coordinator will manage multiple concurrent projects and will work with a number of resources, both internal and external. From the initiation of a client implementation through to completion, the Implementation Coordinator will be responsible to complete a new client.

Responsibilities :

• Develop a thorough understanding of client business requirements, and plan implementation projects with these needs in mind.
• Set and manage Client expectations, and clearly communicate Hero Implementation Project Plan, key deliverables and timelines, and Client roles and responsibilities.
• Manage, track and communicate the progress of several concurrent client implementation projects.
• Coordinate client training, data conversion, and general set-up requirements. Communicate between internal teams what the needs and expectations are for the Client.
• Ensure timely resolution of discrepancies and implementation project roadblocks.
• Acquire signoff of key deliverables from Clients as required, such as Preliminary and Final Data Review Forms.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Qualifications :

Preferred Experience :

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