Technical Support SpecialistHisense USA • Suwanee, GA, US
Technical Support Specialist
Hisense USA • Suwanee, GA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssociates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel
Join to apply for the Technical Support Specialist role at Hisense USA
We are seeking a highly skilled and motivated Technical Support Specialist to join our team.
Responsibilities
- Provide Third Part Support Via Phone / Email / Text to Technicians in the Home
- Be available to receive phone calls all day.
- Assist in the repair of HA & CE product.
- Maintain training to improve product knowledge.
- Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
- Make decisions based on the best interests of customer & Hisense.
- Investigate field failure data & update R&D / Factory.
- Other duties as assigned.
Qualifications
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds.
J-18808-Ljbffr
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Technical Support Specialist • Suwanee, GA, US
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