Client Support Specialist

Job Title : Client Support Specialist

Company : WickedFile

Location : Alpharetta, Georgia

Job Type : Full-Time

About WickedFile :

WickedFile is a rapidly growing AI technology company that empowers automotive repair shops to increase profitability by identifying and eliminating hidden financial inefficiencies. We are on the cutting edge of providing actionable insights and support to our customers, helping them thrive in a competitive industry. Join a team that values innovation, collaboration, and continuous improvement.

Position Overview :

WickedFile is seeking a highly motivated and detail-oriented Client Support Specialist to join our dynamic support team. This individual will play an integral role in maintaining strong relationships with customers and ensuring a high-quality experience with our products and services. The ideal candidate will have a strong understanding of SaaS platforms, a passion for problem-solving, and the ability to thrive in a remote startup environment.

Key Responsibilities :

• Provide responsive and professional support to clients through various channels, including ticketing systems, email, and virtual meetings.
• Resolve client-generated technical requests, investigate and troubleshoot issues, and collaborate with internal teams to ensure timely resolution.
• Maintain and update the internal knowledge base to assist both clients and internal stakeholders.
• Document all support interactions with accuracy and clarity to ensure thorough records are maintained.
• Translate complex technical information into clear and accessible language for non-technical users.
• Identify trends or recurring issues and propose solutions or process improvements.
• Prioritize and manage multiple tasks efficiently in a high-paced, results-driven environment.
• Demonstrate a strong commitment to customer service, with a focus on building trust and delivering long-term value.

Qualifications :

Educational and Technical Requirements :

What We Offer :