Operational Support Specialist, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Business Operations Department

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

Vantage is looking for an ambitious, detail-oriented, hands-on Operational Support Specialist to oversee and streamline operational processes for CMMS tracking. You will help develop new workflows and process for CMMS tracking and provide ongoing support to local Site Operations teams.

Essential Job Functions

Develop and coordinate user workflows on our new ESM platform.

Support integration from existing CMMS tool to a new platform.

Participate in developing training for users

Identify areas for process improvement within the CRM system and propose solutions.

Collaborate with cross-functional teams to streamline workflows and enhance system usability

Respond to user inquiries and provide technical support via email, phone, or in-person.

Duties

Administer user accounts, permissions, and access controls within the CRM.

Monitor system performance and troubleshoot any issues that arise.

Coordinate with IT for system backups, updates, and patches.

Develop and update training materials, including video tutorials and step-by-step guides.

Manage data migration tasks when integrating with other systems or upgrading the CRM.

Analyze CRM data to identify key metrics and performance indicators.

Gather feedback from users and identify areas for CRM process enhancements.

Document and map out current workflows and propose improvements.

Job Requirements

Experience and Education

Bachelor's degree in Information Technology, Business Administration, or a related field preferred.

3+ years of experience in CRM support or a similar role.

Additional Requirements

Ability to work independently and manage multiple priorities.

Strong attention to detail and organizational skills.

Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications

Certification in ServiceNow administration or a related area.

Experience in the critical facilities or operations industry.

Knowledge of ITIL or similar frameworks.

#LI-Hybrid

#LI-AG1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!