Program & Relationship Manager

Program And Relationship Manager

The Program And Relationship Manager will direct and support implementation of large, complex projects that often require multiple resources and functional integration to coordinate activities of the team and ensure customer satisfaction. This role manages digital programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on Northeastern's values around experiential learning.

Key responsibilities include but are not limited to :

• Maintain ownership of a portfolio of multi-million dollar corporate learning projects, in collaboration with EDGE program team and EDGE leadership.
• Manage Northeastern relationships relative to project initiation (project scope, goals, and deliverables), delivery, follow up and new project development.
• Serve as a main point of contact between Northeastern and its corporate partners in regard to student success and overall program experience.
• Lead all areas of student support, in collaboration with Student Success Manager and EDGE business partners, including but not limited to : student recruitment, onboarding, orientation, retention, program and course policies, events, community engagement, student performance and progress, and maintaining shared inbox.
• Lead and support the planning implementation of all student events with the Client Manager, with support from the Success Manager including but not limited to : onboarding, graduation, visits on campus, place-based immersions, and live virtual engagements.
• Lead the development and implementation of a strategy for community and alumni engagement, in collaboration with the Student Success Manager and EDGE Program Team leads, as it pertains to programmatic needs and partner and EDGE priorities.
• Responsible for collaborating with business partner and EDGE Team on technology and resource needs for program, ensuring all needs are met, including access to learning materials, software, hardware, and credit hours.
• Manage programmatic level concerns, questions, or feedback on current courses, including : scheduling of courses (dates / timelines for completion), contracts, Program evaluation surveys.
• During program implementation, work with Success Manager, Faculty, EDGE Program and Learning Design teams, and Teaching Assistants to ensure high quality delivery of courses and programs.
• Anticipate opportunities and risks proactively and work across the university team and EDGE team to ensure all needed stakeholders are informed / involved for program success. This includes overseeing program development, application management, program delivery, and learner support.
• Ensure appropriate level of quality assurance in all project-related deliverables and conduct ongoing project evaluations, postmortems, and assessment of results. Maintain accountability for various aspects of program success.
• Work closely with EDGE leadership to operationalize Northeastern's strategic plan for lifelong learning for B2B clients.
• Implement and manage needs assessment process, observable outcomes definition and follow-up for all projects in portfolio, including the course and program evaluation process to identify improvements in design or delivery.
• Assist in managing project budgets and resource allocation.
• Utilize data-driven strategies and best practices to inform student success strategies and address matters related to student retention and timely completion.
• Utilize student information system and student success platforms to maintain case management of students served including data entry, tracking, and reporting.
• Engage in effective collaboration with EDGE Program team leads on college partnership issues as requested, including course support, course catalog updates, new course creation, collaborate with instructional design on re-developments, and troubleshooting course issues.

Qualifications :

Position Type : General Administration

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade / Pay Type : 109S

Expected Hiring Range : $66,851.00 - $94,427.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.