Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota, on a long-term contract basis. In this role, you will play a vital part in ensuring customer satisfaction by managing order processes, addressing inquiries, and maintaining clear communication. This position offers an opportunity to work in a collaborative environment while honing your skills in customer service and administrative functions.

Responsibilities :

• Accurately enter and maintain customer orders using word processing and spreadsheet tools.
• Monitor order progress to ensure timely deliveries and adherence to forecasted commitments.
• Address customer inquiries and requests promptly, providing clear and detail-focused responses.
• Prepare concise reports, documentation, and correspondence with guidance from supervisors and experienced team members.
• Collaborate with team members to ensure seamless account coverage and efficient operations.
• Book customer orders in a timely and precise manner, ensuring data accuracy.
• Support the team in performing activities that improve workflow and enhance customer service.
• Maintain organized records and documentation to facilitate effective communication and reporting.
• Resolve routine customer concerns, escalating complex issues when necessary.
• 0-2 years of experience in a customer service or related role.
• Proficiency in word processing and spreadsheet applications.
• Strong communication skills for handling customer inquiries and preparing documentation.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Familiarity with order fulfillment processes and customer service practices.
• Capability to work effectively in a team-oriented environment.
• Organizational skills for maintaining clear and concise records.
• Problem-solving aptitude to address customer concerns and improve processes.