Job Posting
Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.
Active TS / SCI w / Polygraph required.
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs / loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Mandatory Skills :
- Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
- DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
Optional Skills :
Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and installs / loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performanceSupport the design of systems, mission architecture and associated hardwarePossess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)Analyze and resolve complex problems associated with server hardware, applications and software integrationCertifications :
DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.Notes :
Installing LINUX (Centos and / or RHEL)Troubleshooting LINUX performance, Storage, connectivityVM Maintenance, building, troubleshootingShell ScriptingSystem Patching using YUMReading vulnerability reports, IAVA compliance, POA&MsFamiliarity with STE toolsNagios Monitoring and administrationPKI Server Certificates - renewing and revokingFamiliarity with Ansible playbooks and adhoc Ansible commandsCreating and Maintaining SOPs in ConfluenceIntermediate Ansible creating and maintaining playbooks and rulesIntermediate shell scriptingIntermediate GIT - check in / check out, branching / tagging, creating repositoriesConsistent with federal and state law where SageCor conducts business, SageCor Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.