ServiceNow Platform Lead Developer - Chicago, IL (Hybrid)

Job Title : Service Now Platform Lead Developer

Duration : 6 Months to Hire

Location : Chicago, IL (Hybrid 3 Days Onsite)

GC and USC only

High Level Requirements :

• 10+ years' ServiceNow experience.
• Bachelor's degree or above.
• Certified in one or more of the following areas : CSA, CAD, ITSM, ITOM, HR, APM(EA)
• Excellent communication & people skills with ability to work with diverse and remote teams.
• Expert level understanding of client side and server-side scripting - business rules, script actions, script includes.
• Expert understanding of ITIL framework
• Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.
• Service Now Architect / Lead Experience
• Thorough knowledge on workflows, tables, script, flow designer and integration hub.

A ServiceNow Platform Lead will help achieve the following :

1. Holistic Vision and Strategy Alignment : Establish a unified vision for the entire enterprise, ensuring that ServiceNow platform initiatives support overall business objectives rather than isolated goals. Creates an architecture roadmap that aligns with strategic priorities, enabling a cohesive transformation.

2. Expertise in Frameworks and Standards : Platform Lead brings knowledge of established EA frameworks (e.g., TOGAF, Zachman), providing guidance in setting up structured processes, standards, and governance for technology and business alignment.

3. Enhanced Interoperability and Integration : Unlike APM, which focuses on isolated applications, EA promotes a more integrated environment across business units. Platform Developer will ensure seamless interoperability, helping to design systems that work together effectively, enhance data flow, and improve business agility.

4. Risk Management and Compliance : Platform architects manage risks associated with complex system integration and data sharing. Implement robust governance practices, ensuring compliance with regulatory requirements across the enterprise.

5. Optimize ServiceNow's architecture : Ensure that all ServiceNow modules and workflows align with our broader enterprise architecture and business goals.

6. Drive platform utilization : Identify opportunities to leverage new features and modules within ServiceNow, such as ITSM, ITOM, EA (replacement of APM) and HR Service Delivery.

7. Reduce reliance on external consultants : Develop in-house expertise and knowledge-sharing, reducing dependency on third-party resources and cutting associated costs.

8. Institute technical governance to optimize platform performance and minimize long-term technical risk.

Core Responsibilities :

Required Experience :

Education :

Best Regards,

Vishal

vishal@smartcaliber.com

www.smartcaliber.com

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