Medical Customer Service Rep - Carmichael

Job Description

Job Description

We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. This is a long-term contract position offering a great opportunity to support patients and healthcare providers in a fast-paced medical office environment. The ideal candidate will have a strong commitment to delivering excellent customer service and possess the skills necessary to ensure smooth clinic operations.

Responsibilities :

• Provide exceptional customer service to patients, addressing inquiries and resolving issues with professionalism.
• Schedule patient appointments and manage calendars to optimize clinic efficiency.
• Verify medical insurance information and ensure accurate documentation for billing purposes.
• Assist with patient billing inquiries and payment processing.
• Utilize electronic practice management systems to maintain accurate patient records and streamline workflows.
• Collaborate with healthcare providers and staff to support clinic operations and enhance patient care.
• Conduct reminder calls to confirm appointments and communicate any scheduling changes.
• Handle incoming calls in a high-volume call center environment, ensuring timely and accurate responses.
• Educate patients on clinic policies and procedures, ensuring they have the information needed for their visits.
• High school diploma or equivalent.
• Minimum of six months experience in an outpatient medical office setting or a high-volume customer service role.
• Strong interpersonal and organizational skills with a focus on delivering exceptional customer service.
• Proficiency in keyboarding and experience with computer systems, including standard office equipment.
• Familiarity with medical terminology and electronic practice management systems is preferred.
• Ability to handle sensitive patient information with discretion and professionalism.
• Experience in patient scheduling, billing, and insurance verification is highly desirable.
• Strong communication skills to effectively interact with patients, healthcare providers, and staff.