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Guest Service Lead

Guest Service Lead

Dolly Partons Stampede Pigeon ForgePigeon Forge, TN, USA
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We are a collection of family-friendly fun attractions in Pigeon Forge, TN. Our Guest Service Lead is a part of each attraction, Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, Titanic, and The Comedy Barn. Join our team so we can "Greatly Exceed Expectations" together!

Availability must include nights and weekends.

Essential duties and responsibilities :

  • Assist all guest service agents in a professional manner with admission, reservations, ticket changes, and other attendance-related needs and requests.
  • Accurately run reports using various tools.
  • Consistently reflect a courteous, upbeat, and positive attitude towards co-workers and guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
  • Maintain and display a working knowledge of the theaters and attractions.
  • Resolve mistakes, errors, and issues related to bookings and or reservations.
  • Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
  • The guest service lead handles a variety of duties by cross-training, including ticket booth, greeting, and phone reservations.

Qualification Requirements :

  • At least 18 years of age.
  • Availability to work nights, weekends, and holidays.
  • Education requirements include a high school diploma / GED or equivalent combination of education and experience.
  • Physical Demands :

  • Continuous sitting and stationary work.
  • Continuous hearing and oral communication at a conversational level and at a high acuity level, in person and via phone.
  • Continuous work with computers and ticketing systems.
  • Occasional standing and walking on level ground as well as up and down steps.
  • Occasional exposure to changes in temperature and humidity.
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    Guest Service • Pigeon Forge, TN, USA

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