Customer Service Specialist

Customer Service Specialist

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future including your own.

Pacific Life has a fantastic opportunity for career development with excellent promotional opportunities. We are seeking talented Customer Service Specialists to join our teams in the Consumer Markets Division in our Newport Beach, CA or Omaha, NE offices. A FINRA SIE and series 6 or 7 license is required in this role, if you are currently unlicensed Pacific Life will support your training and study time needed to pass these exams within 6 weeks of hire.

All unlicensed candidates will be required to be in office 5 days a week during the initial 6-week study period. Once you have passed the SIE and Series 6 exam, this role is hybrid, you will be required to be in office one day a week. All licensed candidates will work on a hybrid schedule, you will be required to be in office one day a week.

Apply now to be considered for one of our future start classes. As part of our Customer Service team, you'll handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders. Whether you're experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are.

Who will succeed in this role :

• You thrive on phone conversations, handling 50 to 60 incoming calls daily with ease. Providing outstanding customer service is your top priority.
• You excel at problem-solving and are determined to overcome any obstacles that come your way.
• You're enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work.
• You perform well in a fast-paced environment and adapt quickly to changes.
• You're passionate about community involvement and eagerly participate in various volunteer opportunities and local charity events we support.

The experience you bring :

The recruiting process :

Compensation :

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

EEO Statement : Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.