Healthcare Call Center - Mission Hills

Job Title : Patient Services Agent

Pay Rate : Starts at $21 / hr

Hours : Monday through Friday, 8 : 00 AM-5 : 30 PM

Address : (100% On-Site Position) Mission Hills, CA

Job Duties :

• Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
• Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
• Anticipates our customers / caller's needs : Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.
• Utilizes standardized processes, tools, Also resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, referral status, process designated referrals, and provider availability and members claim related issues.
• Maintain patient confidentiality so that HIPAA compliance is observed at all times.
• Process member's demographic updates.
• Ability to work independently in the resolution of telephonic issues.
• Handles designated assignments and prioritize work in order to maintain workflow.
• Performs fax functions as needed.
• Ensures written and verbal communication with all levels of management, staff, vendors and property management or accurate and with good grammar.
• Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.
• All additional duties as directed by management.

Education and / or Experience :

Pay and Benefits

The pay range for this position is $21.00 - $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Burbank,CA.

Application Deadline

This position is anticipated to close on Oct 21, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.