Senior Store Manager, Bal Harbour

An exciting opportunity exists for a Senior Store Manager to join our Bal Harbour boutique.

The Senior Store Manager will lead the store to commercial and operational excellence by achieving all KPIs, delivering an elevated and memorable client experience and ensuring the store reflects Zimmermann's luxury brand standards. The Senior Store Manager is accountable for the overall performance of the store, the leadership of the management team and the development of all store team members.

The purpose of this role is to oversee all aspects of store performance, including sales, client engagement, operations, stock management and visual merchandising. The Senior Store Manager provides strategic direction, clear leadership, develops the Sales and Operations Managers and ensures the store team consistently achieves results through coaching, motivation and role modelling Zimmermann values and core behavioral competencies.

Key responsibilities include but are not limited to :

SALES PERFORMANCE :

• Hold ultimate accountability for all store KPIs : sales, LY, link sales, average $ per transaction and client database growth.
• Lead the execution of Zimmermann's Shopping Experience to deliver an elevated and unique client experience to all clients.
• Partner with the Sales Manager to analyse performance, develop and implement strategies to exceed commercial targets.
• Monitor sales trends and proactively drive initiatives to maximize client spend.
• Set and communicate clear expectations for clienteling standards across the store.
• Support the Sales Manager in nurturing client relationships, managing high-value client portfolios, building personal rapport with top clients and VICs.
• Oversee CRM strategy and execution :
• Ensure data integrity and full compliance with local legislation.
• Review CRM outreach performance and provide coaching where needed.
• Lead by example with client communications and appointments for key launches.
• Drive new client acquisition strategies, ensuring opt-in targets are achieved weekly.
• Oversee planning and delivery of VIC and client events, ensuring ROI, flawless execution and alignment with brand image.
• Monitor competitor activity, sharing insights with Sales Manager and Retail leadership to maintain market competitiveness.
• To effectively monitor sales by category and by season in order to request stock and increase the sales of the store
• To identify clients' expenditure and trends season on season and provide feedback to the B&P team
• To provide B&P weekly feedback on allocations, consolidations and replenishment in order to maximize sales

CLIENT DEVELOPMENT

RECRUITMENT & TALENT AQUISITION

LEADERSHIP & TEAM DEVELOPMENT

VISUAL MERCHANDISING & STORE MAINTENANCE

STOCK INVENTORY & LOSS PREVENTION

VIC & CENTRE EVENTS

ADMINISTRATION

Diversity Statement

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process

Only Shortlisted applicants will be contacted.