Customer Care Representative / Product Support Specialist - North America

Leapsome Na Customer Care Team Member

Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.

Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It's an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Become a member of our NA Customer Care team and help us further shape our growth trajectory.

Delivering best in class support for all technical issues our users may face.

Hosting webinars and office hours.

Contributing to make our internal processes and structures scalable.

Enabling our Product Team to gain a better understanding of the user experience.

You have a university degree and work experience in a customer-facing role in startup and / or tech-related environments.

You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently.

Genuine curiosity about AI and new technologies, with an eagerness to learn how they can enhance customer experience.

You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated to providing excellent service.

You work effectively with team members and share knowledge.

You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows.

Experience with quality assurance in customer service and compliance monitoring is a plus.

You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact.

You can strongly identify with our company values.

Impact : Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025.

Teammates : Join a diverse and international team of talented, smart, and kind people.

Feedback and recognition : We value feedback exchange and celebrating successes big and small.

Hybrid model : Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget.

Flexible work : Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to two months per year.

Vacation : Take 30 vacation days every year, plus public holidays.

Parental leave : Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent.

Competitive package : Competitive salary, benefits, and a pre-IPO equity package.

Financial wellness : Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support.

Health care : Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team.

Mental health : Access to 1 : 1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness.

Wellness : Stay active and healthy with our company-sponsored wellness benefits.

Learning and development : Develop your skills with a $2,000 annual development budget and dedicated time for learning.

Expected compensation : $88,000 + bonus + VSOP.

For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. We share base salary ranges on all US job advertisements to comply with local legislation and provide greater transparency to candidates. This role will be eligible for additional compensation through bonuses and stock options. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise.

We stay true to our values in everything we do at Leapsome.

Seek impact What brought us together is the desire to make work fulfilling for everyone. We're like-minded in that we seek out and hold ourselves accountable for the impact we want to have in this world.

Listen & learn We thoroughly and genuinely seek understanding. It helps us to constantly grow together and learn from each other as well as from our customers and partners.

Challenge the status quo We regularly challenge ourselves. We don't walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways.

Take ownership & pursue excellence We're a group of smart and dedicated people, and we trust each other to truly own our work. We're not afraid of high expectations as we strive for excellence.

Be honest & transparent We're honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care.

Be kind & humble We are more than just colleagues we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our own ego.

Excited to be part of Leapsome? Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise!

A cover letter isn't necessary, but we'd really appreciate a brief answer to these questions : Why Leapsome? Why you?

We look forward to getting to know you!