Bilingual English and Japanese Senior Customer Support Specialist

$1,000 Sign-On Bonus for External Candidates

This position offers the flexibility to work remotely, giving you the opportunity to tackle various challenges from the comfort of your home.

At UnitedHealth Group , we want our customers to receive answers to their health plan questions in a language they understand. If you are fluent in English and Japanese, we invite you to leverage your skills in a rapidly growing environment.

Join UnitedHealthcare as we simplify the health care experience, create healthier communities, and work towards breaking down barriers to quality care. Your contributions will have a positive impact on the lives of millions. Ready to make a difference? Come help us Caring. Connecting. Growing together.

The Senior Customer Support Specialist plays a crucial role in managing incoming billing and eligibility inquiries while serving as the primary contact for customer questions. In this position, you will provide exceptional expertise and support to members, customers, and providers while interacting primarily over the phone.

This is a full-time role (40 hours / week), requiring flexibility to work any shift within our 24 / 7 operation, including weekends, holidays, and occasional overtime when necessary.

We provide 8-12 weeks of paid training, which is mandatory. Training hours will be from 8 : 00 AM to 4 : 30 PM EST, Monday through Friday, conducted virtually from your home.

Key Responsibilities :

• Deliver quality customer service for internal and external clients.
• Respond promptly to customer service requests via phone, email, and chat.
• Conduct follow-up calls to provide resolution on customer inquiries as needed.
• Quickly assess and identify customers' needs with accuracy.
• Systematically resolve problems by applying sound business judgment.
• Collaborate with billing and eligibility department representatives to address complex inquiries.
• Monitor delegated issues to ensure timely and precise resolution.
• Utilize effective communication techniques with customers, particularly in stressful scenarios.
• Educate new customers on billing and payment procedures.
• Handle member terminations (e.g., phone disenrollment).
• Proficiently use eligibility, billing, and receivable systems and related applications.
• Engage in special projects as required.

Your efforts will be recognized and rewarded in an environment that challenges you while offering clear paths for success and development in other roles of interest.

Required Qualifications :

Preferred Qualifications :

Telecommuting Requirements :

All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Compensation is dependent on various factors, including labor market conditions, education, experience, and certifications. We offer a comprehensive benefits package, incentives, equity stock options, and a 401k plan, all subject to eligibility requirements. The hourly rate for this position ranges from $17.74 to $31.63 based on full-time employment. We comply with all applicable minimum wage laws.

Application Deadline : This position will be posted for a minimum of 2 business days or until we have a qualified candidate pool. The job posting may close early due to high applicant volume.

At UnitedHealth Group, we are dedicated to improving health outcomes for everyone, believing that all individuals deserve the chance to lead healthier lives. We recognize the significant barriers faced by marginalized communities and are committed to reducing our environmental impact and providing equitable care.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified candidates will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, among other protected characteristics. All applicants are required to pass a drug test prior to employment.