L2 Desktop Support Engineer

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This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00 / hr - $35.00 / hr

Responsibilities

• Provide Level 2 and 3 support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot Windows, O365, networking, and wireless connectivity issues, including MFA lockouts
• Act as the local point of contact for incident analysis, request fulfillment, and problem resolution (~400-900 incidents annually)
• Support and maintain IT infrastructure across 4-6 facilities, including LAN, wireless, and plant floor systems
• Travel (10-20%) to backup sites to provide coverage and assist with IT infrastructure needs
• Participate in and support global / local IT projects (3-5 annually), such as hardware / software rollouts or system upgrades
• Work closely with plant leadership and global IT teams to plan activities during site shutdowns, ensuring IT systems remain operational

Why This Role

This is a hands-on position where your technical expertise and personality make the biggest impact. You will support ~200-300 users across multiple sites, collaborate with global IT teams, and help drive critical infrastructure projects—all while being the trusted IT partner for the local office.

Requirements

Nice To Have

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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