Financial Services - Marketing Representative

First Financial Federal Credit Union

Job Description

Job Title : Financial Services / Marketing Representative I, II, III Pocomoke City

Department : Member Experience Branch Network

Reports To : Branch Manager

Salary Grade(s) : 7,8,9

EEO-1 Job Class :  5 - Administrative Support Workers

FLSA Status :  Non-exempt

Full-time

Part-time

Temporary

Location :  Branches

Telework Work Possible (if checked)

Important : See Telework Policy for Additional Criteria

Function :

Responsible for providing an exceptional member-centric experience by handling every  potential, new, and existing member with patience, empathy, and enthusiasm. Provide members with a one stop experience to fulfill all their financial needs from service to sales, including account opening, maintenance, and transaction processing, while focusing on consultative conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a members service experience and achieve their financial goals. Assist the Relationship Manager in the achievement of strategic goals through marketing and member relation efforts.

Position Requirements :

GENERAL :

• Professional with a positive mindset with ability to develop a rapport and deepen relationships with our members, adhering to confidentiality expectations.
• Detail and service oriented with effective listening and communication skills.
• Ability to work independently and collaboratively.
• Ability to navigate new and existing credit union systems, key to daily functions of the position.
• Coordinate and attend on-site / virtual visits to support business development.
• Must be able to work flexible hours, evenings, and limited weekends.
• Frequent local travel to Partner locations.
• Complete certification to perform Notary Services.
• Promotion to level II is based on the successful completion of training and demonstrated ability.
• Promotion from level II to III is based on demonstrated ability, manager recommendation, and / or training level.
• Each level is competent in duties and responsibilities of any preceding levels.
• Ability to read, write, and speak Spanish proficiently is a plus.

EXPERIENCE :

EDUCATION :

Duties : Member Experience

Financial Services

Operational Responsibilities

Marketing Responsibilities

Performs other related duties of similar scope and complexity as needed.

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

Compensation details : 21-27 Hourly Wage

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