Job Description
Job Description
Description : About Us :
Venture Forthe, Inc. is a premium person-centered agency in Western and Central, New York, helping individuals with disabilities live independently. We believe in hiring great people to do meaningful work — and it starts with you.
POSITION SUMMARY : The Care Coordinator manages complex client scheduling needs, ensuring seamless care continuity. Additionally, this individual will assist in departmental quality control efforts, including scheduling audits, incident tracking, and data validation. They will work closely with clinical staff, caregivers, and clients to optimize care delivery.
Hours of Operation : 24 / 7
Shift : Shift : Monday, Thursday, Friday, and Saturday : 12p-10 : 30p
Requirements : QUALIFICATIONS
- High school diploma required. Preferred : Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.
- Experience with NYS home care regulations and LHCSA operations preferred.
ESSENTIAL DUTIES AND FUNCTIONS :
Manage complex client scheduled for high-acuity cases, ensuring appropriate staffing and compliance with NYS Department of Health regulationsOversee last-minute staffing changes, call-offs, and emergency scheduling situations, proactively resolving conflicts to minimize client disruptionCollaborate with clinical teams and nursing staff to align scheduling with client-specific care plans.Support Electronic Visit Verification (EVV) compliance, troubleshooting missed clock- ins, late visits, and system discrepanciesFill client schedules with HCSS and PCA services as directed by leadership.Assist with onboarding and continuous training of new coordinators, reinforcing scheduling protocols and company policiesAddress client or caregiver concerns related to scheduling, maintaining a professional and client focused approachAssist with day to day reportingOther duties as required