Analyst, Workstation Support

Role : Workstation Support Analyst

Location : Charleston, SC

Duration : 11+ months

Shift : 8 : 00 AM-5 : 00 PM

Interview mode : 1

st

round virtual and 2

nd

round onsite

Team Name : Workstation Support

The Team : Team of 7 onsite at GPC as well as 5 staff at remote sites. Highly collaborative team with a mix of senior and more junior members providing a high level of customer service to our internal customers. Support Citrix / RDP configurations for company as a whole from Charleston office. Also support 2 local sites in Charleston with one being a Blue Retail Store.

Duties :

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• 55% Monitors / updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status / inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Work Environment :

Day to Day :

Required Skills and Abilities :

Required Education :

Required Work Experience : 2 years of technical operations support experience

Nice To Have :

Soft Skills :