A company is looking for a Patient Success Advocate for evening hours.
Key Responsibilities
Provide courteous and professional assistance to customers via phone, email, and chat
Educate customers on the features and benefits of technology products and services
Conduct follow-up communication to ensure customer satisfaction and escalate concerns as needed
Required Qualifications
Multi-channel help desk experience, preferably with Zendesk
Experience in a customer-facing healthcare-related field
Previous experience in a metrics-driven position
Experience working with Medicare patients
Prior experience in a remote work environment
Patient Advocate • Omaha, Nebraska, United States