Patient Access Associate - Full Time - Village Pointe

Patient Access Associate - Full Time - Village Pointe

Shift : First Shift (United States of America)

Schedule :

Full-Time, 40 hr / wk

Monday - Friday : 8 : 00 AM to 4 : 30 PM

Mandatory Full-Time Training for the first 3 weeks : Mon - Fri, 7 : 00 AM - 3 : 30 PM

Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time, daytime training when your start date is scheduled.

Location : Village Pointe Health Center | Nebraska Medicine Omaha, NE

To support your application, please upload a resume that includes your complete work history. We realize this may go further back than you'd typically include, but having a full picture -especially of roles involving customer service- is important for our review process.

Position Overview Key Responsibilities of Entry Management

In-Person Role

Not a remote position

Face-to-face patient and public contact required

Cross-training and floating to other desks are required

Patient & Visitor Services

Serve as the first point of contact for patients and visitors

Provide wayfinding and escorting support

Enforce visitation policies and manage vendor access

Verify employee badges and patient appointments in the electronic health record

Performance Expectations

Work in a fast-paced, high-volume environment

Meet productivity and quality metrics (e.g., work queues)

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect : We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support Enjoy up to $5,000 / year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties : Patient Access Associate

Ensure patients, customers and staff are greeted in a professional, timely and efficient manner, screening those entering the organization efficiently to promote the safety of all patients, employees and providers while exceeding customer expectations and complying with all state and federal regulations and laws throughout processes of appointment confirmation, visitor validation, patient way finding / escorting, mask distribution and symptom screening. To complete items related to patient registration and other assigned Revenue Cycle tasks in accordance to policy and procedure. Coverage for position is required days and evening hours, 7 days a week including holidays with needs in various areas throughout the organization. Face to face patient contact required.

Required Qualifications : Patient Access Associate

High school education or equivalent required.

Basic Life Support (BLS) certification within six months of hire required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).

Ability to work in a proactive self-directed manner required.

Multi-tasking and problem solving abilities required.

Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.

Ability to deal with difficult or challenging customer interactions and escalate to leadership as appropriate required.

Preferred Qualifications : Patient Access Associate

Prior experience working with customers or patients preferred.

Experience with general office materials / equipment preferred.

Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek

splaczek@nebraskamed.com

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.