Talent.com
Service Technician II
Service Technician IIFirstKey Homes • Charlotte, NC, US
Service Technician II

Service Technician II

FirstKey Homes • Charlotte, NC, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Service Technician II

The Service Technician II plays a vital role in maintaining the quality, safety, and habitability of homes managed by FirstKey Homes. This position is responsible for completing resident maintenance requests, performing repairs, and ensuring homes remain in excellent condition. Operating both independently and as part of a team, the Service Technician II executes a broad range of tasks across multiple tradesincluding plumbing, electrical, HVAC, and general home maintenance. The role requires daily travel throughout the assigned market to complete service requests using company-provided tools, materials, and inventory. Success in this role involves timely, high-quality repair work and a strong commitment to delivering exceptional customer service to residents.

Essential Duties

  • Ensure all maintenance and repairs comply with company policies, building codes, and state / federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.).
  • Identify and report hazards or unsafe conditions promptly to prevent safety risks.
  • Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols.
  • Respond to residents in a courteous and professional manner, ensuring prompt resolution of service requests.
  • Prioritize maintenance requests based on urgency and impact on resident comfort and safety.
  • Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs.
  • Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure.
  • Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs.
  • Complete service requests in a professional and timely manner to maintain property conditions and protect company assets.
  • Other duties may be assigned by the manager based on company needs.

Working Conditions

  • Indoor and outdoor work in varied weather conditions, including extreme heat, cold, and precipitation.
  • Frequent physical activity, including standing, walking, climbing stairs, bending, kneeling, and lifting up to 50 - 100 lbs.
  • Exposure to potential hazards, such as electrical systems, construction environments, chemicals, and power tools, requiring adherence to strict safety protocols.
  • Must be available for evenings, weekends, and on-call rotations as needed.
  • Extensive field work within the assigned market, with 90% of time spent at homes performing maintenance and repairs and commuting between properties using a company-provided vehicle.
  • Responsible for maintaining fleet vehicle, tools, and equipment to ensure readiness for travel and job performance.

    • Required Education and Experience

  • High School Diploma or equivalent.
  • Strong background in residential construction, maintenance, and remodeling across multiple trades.
  • Experience performing repairs and maintenance on plumbing, electrical, HVAC systems, appliances, and general home infrastructure.
  • Valid driver's license, auto insurance, and reliable, work-appropriate transportation for extensive field travel.
  • Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning.
  • Experience reading, writing, and evaluating project specifications and scopes of work.

    • Preferred Education and Experience

  • Previous experience in multi-family or single-family home maintenance.
  • Hands-on experience with drywall, texturing, painting, and basic mechanical systems (HVAC, Electrical, Plumbing, Roofing).
  • HVAC, Environmental, Mold, or other industry-related certifications.
  • Prior experience in general trades, construction, property management, or renovation work.
  • Familiarity with preventative maintenance programs and property inspections.
  • Training or coursework in building maintenance, construction management, or a related field.

    • Required Knowledge

  • Safety & Compliance Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety.
  • Technology & Systems Ability to use mobile devices (iPads, smartphones) and maintenance management software to receive work orders, document repairs, and communicate with teams.
  • Building & Construction Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes.
  • Mechanical Systems Familiarity with HVAC, plumbing, electrical, and appliance repair, including troubleshooting and maintenance best practices.
  • Preventive Maintenance Understanding how to identify potential issues early, perform routine inspections, and take proactive steps to reduce major repairs.
  • Customer Service Ability to assess and respond to resident needs while ensuring a positive customer experience.
  • Fleet & Equipment Management Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in daily field operations.

    • Required Skills

  • Troubleshooting Ability to diagnose and resolve maintenance issues efficiently.
  • Critical Thinking Using logic and reasoning to identify solutions to maintenance challenges.
  • Repairing Hands-on experience in diagnosing and repairing home systems and appliances.
  • Equipment Selection Choosing the right tools and equipment for maintenance tasks.
  • Time Management Managing workload efficiently and prioritizing service requests.
  • Communication Effective verbal and written communication for clear work orders and resident interactions.

    • Work Styles & Behaviors

  • Safety-Oriented Prioritizes safety in all tasks, follows protocols, and proactively identifies hazards.
  • Attention to Detail Thorough and precise in completing work to ensure quality repairs and maintenance.
  • Cooperation Works well with colleagues, residents, and leadership, demonstrating a professional and team-oriented attitude.
  • Dependability Reliable, responsible, and committed to completing tasks efficiently and on time.
  • Independence Capable of working effectively with minimal supervision, taking ownership of assigned tasks.
  • Adaptability / Flexibility Open to change and able to handle a variety of maintenance tasks in a dynamic work environment.
  • Problem-Solving Mentality Approaches challenges with a solutions-focused mindset to efficiently resolve issues.
  • Strong Work Ethic Maintains a high standard of professionalism and dedication to the job.

    • FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

    By applying to this position you are consenting to receive follow-up communication.

    serp_jobs.job_alerts.create_a_job

    Service Technician Ii • Charlotte, NC, US

    Job_description.internal_linking.related_jobs
    Service Technician

    Service Technician

    FS-Compression • Charlotte, NC, US
    serp_jobs.job_card.full_time
    Responsible for providing preventative maintenance and repair to compressor customers in a timely and professional manner. Ensures total customer satisfaction and the integrity of the company and it...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    SERVICE TECHNICIAN (FULL TIME)

    SERVICE TECHNICIAN (FULL TIME)

    ESFM • Concord, NC, US
    serp_jobs.job_card.full_time +1
    We are hiring immediately for full time.Sysco - 4500 Corporate Drive Northwest, Concord, NC 28027.Note : online applications accepted only. Full time; Days and hours may vary.One year of prior servic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    I&E Technician

    I&E Technician

    Huntsman • Rock Hill, SC, United States
    serp_jobs.job_card.full_time
    This position will report to the.This position is responsible for troubleshooting, repairing, and maintaining instrument and electrical systems across all units of the plant.The technician plays a ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Technician III

    Service Technician III

    ITW Food Equipment Group LLC • Charlotte, NC, US
    serp_jobs.job_card.full_time
    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Mechanical Technician I

    Customer Service Mechanical Technician I

    Mikron • Charlotte, NC, US
    serp_jobs.job_card.full_time
    At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Technician

    Service Technician

    Renu Energy Solutions • Charlotte, NC, US
    serp_jobs.job_card.full_time
    Sun Service Specialists, a solar service company headquartered in Charlotte, North Carolina is quickly expanding, and seeking candidates to fill multiple Service Specialist roles.With the recent pa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Maintenance Technician II ($30.50)

    Maintenance Technician II ($30.50)

    Atkore International • Fort Mill, SC, United States
    serp_jobs.job_card.full_time
    We are currently searching for a night.Maintenance Technician II to be based out of Fort Mill, SC.Reporting to the Maintenance Manager, this person's primary focus will be to maintain production an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Technician

    Service Technician

    Mission Rock Residential LLC • Charlotte, NC, US
    serp_jobs.job_card.full_time
    As the Service Technician, you'll be our go-to superhero for keeping everything in tip-top shape! Whether you complete work orders or perform routine check-ups, your hands-on skills will help p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Maintenance Technician II

    Maintenance Technician II

    Children's Hope Alliance • Statesville, NC, US
    serp_jobs.job_card.full_time
    Are you looking for a workplace that values your well-being and supports your family life? Look no further! At Children's Hope Alliance, we believe in creating a supportive and inclusive enviro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Technician - Controls II

    Service Technician - Controls II

    MSS Solutions, LLC • Charlotte, NC, US
    serp_jobs.job_card.full_time
    As a result of our phenomenal growth,.A career at MSS is not just a job it's collaborating with the business's best talent. It's having a part in building a better future.It's mak...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Serviceline Technician

    Serviceline Technician

    TradeJobsWorkForce • 28034 Dallas, NC, US
    serp_jobs.job_card.full_time
    Serviceline Technician Job Duties : Troubleshoot, repair, and commission string inverters remotely via ou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    HVAC Technician II

    HVAC Technician II

    ABM Industries • Davidson, NC, United States
    serp_jobs.job_card.full_time
    The HVAC Technician II performs maintenance, repairs and installation of assigned HVAC and Refrigeration equipment and controls, chilled water systems, boilers, and various other mechanical, electr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Technician

    Service Technician

    AVI Foodsystems • Indian Trail, NC, US
    serp_jobs.job_card.full_time
    AVI Foodsystems is looking for an energetic and optimistic team Member to fill the role of.Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impecc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Technician I

    Service Technician I

    National Carwash Solutions, Inc. • Charlotte, NC, US
    serp_jobs.job_card.full_time
    National Carwash Solutions has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry.Our world-class bran...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    ISP Field Service Technician

    ISP Field Service Technician

    BritelinkUSA • Indian Trail, NC, US
    serp_jobs.job_card.full_time
    ISP IField Service Technician |.We are looking for ISP Field Service Technicians to join our growing team in Union County, North Carolina. Our mission is to provide access to the best internet for l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Service Technician I

    Field Service Technician I

    Canon U.S.A., Inc. • Charlotte, NC, United States
    serp_jobs.job_card.full_time
    If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Controls Service Technician II

    Controls Service Technician II

    McKenney's Inc. • Charlotte, NC, US
    serp_jobs.job_card.full_time
    McKenney’s is the Southeast’s most trusted name in facility construction, operation, and maintenance.For over 75 years, our proven approach has delivered high-quality, energy-efficient ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Technician - North Carolina

    Service Technician - North Carolina

    Ameriwater LLC • Charlotte, NC, US
    serp_jobs.job_card.full_time
    AmeriWater is a long-established industry leader in the design, manufacture, installation and supply of water purification systems and services for dialysis, industrial and healthcare applications....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted