Employee Relations Specialist

Overview

Employee Relations Specialist at Ambassador Services, LLC

Ambassador Services is a full-service commercial facility maintenance provider serving commercial, educational, and industrial spaces across Greater Texas and surrounding states. From janitorial services to HVAC maintenance and landscaping, we bring consistency, professionalism, and integrity to every site we serve. Our team is built on trust, transparency, and a passion for service. We're growing fast and we're looking for dedicated individuals to grow with us.

Job Description

The Employee Relations Specialist plays a critical role in supporting and fostering a respectful, compliant and productive workplace by responding to and addressing employee concerns, providing guidance and support to both employees and leadership, and ensuring compliance with applicable federal and state labor laws and enforcement of company policies. The focus is to conduct and complete timely employee relations investigations, interview witnesses, review procedures / regulations, gather timelines and compile complete files for final review with the Director of Human Resources. This role involves detailed gathering and organizing documentation and records critical to investigations and human resources matters. Close collaboration with Operations leaders is required to respond to and address employee concerns fairly and consistently, contributing to a workplace that enhances retention and employee satisfaction. This role demands a high level of confidentiality, integrity, fairness, and the ability to make unbiased fact-based recommendations and decisions.

Responsibilities

• Lead, manage, and complete thorough and timely investigations of employee complaints, grievances, and other workplace concerns while ensuring fairness and legal compliance.
• Collaborate with Operations leadership to gather facts and document findings resulting in unbiased fact-based recommendations.
• Ensure all investigations, resolutions and policy enforcement are well-documented, accurate and confidential.
• Collect and analyze data related to employee relations matters to identify trends, areas for improvement, and provide recommendations to improve employee retention.
• Provide support and guidance to Operations leadership on addressing employee performance concerns and / or policy violations ensuring fairness and consistency.
• Serve as a point of contact for employees seeking guidance or support on employee relations matters.
• Track open cases as they are evaluated and appropriately actioned to include closeout of corrective actions.
• Oversee voluntary and involuntary separations, including termination meetings and analyzing exit interview data to identify and respond to trends.
• Prepare reports for leadership on employee relations trends and compliance matters, offering insights to reduce risks and improve employee engagement.
• Stay up to date on labor laws, and regulations to ensure compliance with all applicable requirements.
• Perform other duties as assigned.

Skills and Qualifications

Key working relationships

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