Service Designer

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Location : Columbus, Ohio | Job Type : Contract | Compensation Range : $55 - $65 per hour

Overview

We are seeking a versatile Service Designer & UX Lead to join the newly formed DCE Finance team. This role demands a powerful combination of strategic thinking and precise execution, requiring you to take ownership of all stages of UX design. You will collaborate with other designers, Product Managers, and Engineers to develop innovative, user-friendly products and provide solutions for critical areas within complex user flows. You will transform how the CCB (Customer & Community Banking) Finance organization leverages data to enable smarter decisions on topics like headcount, expenses, forecasting, planning, and month-end reporting.

The ideal candidate brings a strong foundation in user-centered design, excellent visual design skills, and proven expertise in designing for web and digital experiences. Hands-on comfort with HTML and CSS is highly valued. This role offers exposure to emerging technologies such as large language models, AI, and ChatGPT, while collaborating with experienced UX Leads, Researchers, Product Owners, and Tech Teams. Audiences include Business Support teams for Field Finance, Controllers, Planning & Analysis, and Chief Financial Officers.

Responsibilities

• Define user models and user interfaces for new and existing products / features.
• Develop high-level and detailed storyboards, mockups, and prototypes to communicate interaction and design ideas.
• Gauge the usability of new and existing products, providing constructive suggestions for change.
• Concept and develop new and engaging user experiences.
• Create service blueprints, journey maps, ecosystem maps, personas, service prototypes, scenarios, storyboards, protocols, and guidelines.
• Facilitate and schedule user interviews and workshops.
• Present work to product owners, tech teams, data & analysis teams, and business stakeholders.
• Work with software vendors to advise on configurations and customizations.

Qualifications

Preferred Qualifications

Company, Benefits & EEO

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a Randstad digital company, we welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors, including education, work experience, location, duties, and certifications. Cella by Randstad digital offers a comprehensive benefits package (medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401K plan; eligibility applies).

This posting is open for thirty (30) days.

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