Lead Immigration Coordinator, Global

Lead Immigration Coordinator, Global

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Under the supervision of a manager on the Global Team, the Lead Immigration Coordinator supports the Global Department with Global practice support and training, handling assigned casework, supervising and mentoring junior staff, improving operational practices, and any special projects assigned by the management.

Primary responsibilities include :

• Leadership and Mentorship : Assist and / or lead projects relative to maintenance or improvement of Global practices or resources; provides guidance to junior staff through mentoring and advice on case strategy, client communications, immigration knowledge, and other relevant work; responsibilities; facilitates dissemination of best practices, consular updates, new team initiatives, and other relevant information / practices within the Global program; partake in projects and / or proactively seek out areas for improvement for the program, and provides advice / suggestions / solutions to appropriate channels, i.e. Knowledge Management, IT, Cobalt Support Team, Global Manager(s), etc.; assists in monitoring operations, work product, communications, and reporting to ensure quality standards are met per firm-wide expectations; take the lead on finding solutions to work-related issues including casework escalations; identifying what needs to be done and doing it before being asked or before the situation requires it; seeks out others involved in situation to learn perspectives and previous practice; provide input on personnel performance reviews; complete other related leadership and mentorship duties as assigned.
• Practice Support : Create and / or maintain Global general resources including Standard Operating Procedures, guides, templates, universal tools and information; create and / or deliver assigned Global training sessions; prepare and / or analyze internal reports; provide assistance and guidance to Immigration teams for region-specific projects or requests including group projects, audits, bulk requests / edits, etc.; observe and work alongside junior staff to adhere to BAL policies, procedures, and protocols to ensure the program's streamlined practices are observed; assists in monitoring operations, work product, communications, and reporting to ensure quality standards are met per firm-wide expectations; complete other related practice support duties as assigned.
• Casework Support : Support intake duties including initiation reviews, determining services and fees, completing assessments and assigning cases for team. Maintain an active caseload, continue to uphold a high-level of client service standards, and ensure all necessary information is accurate in Cobalt; may be asked to focus on complex and difficult cases. Provide guidance and supervision to other colleagues as necessary on casework or at manager's discretion. Assist with Immigration teams on any casework support at manager's discretion. Complete other related practice support duties as assigned.

Secondary responsibilities may include : supporting other Global staff or support other Global Immigration Teams at Manager's discretion; other duties as assigned by Manager.

Qualifications include :

Working conditions include :

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.