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Director of Operations - Quick Service Restaurant

Director of Operations - Quick Service Restaurant

Leap BrandsPhoenix, AZ, US
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Job Description :

  • The Director of Operations for a restaurant oversees the day-to-day operations of multiple restaurant locations (if applicable), ensuring smooth functioning, excellent customer experiences, and the achievement of business goals.
  • The role involves leadership in all areas of the restaurant's performance, including managing staff, controlling costs, ensuring compliance with regulations, and driving growth.

Key Responsibilities :

  • Operational Management : Oversee the daily operations of the restaurant(s) to ensure efficient and smooth service delivery.
  • Ensure adherence to health and safety standards, food safety regulations, and company policies.
  • Manage inventory control, ordering, and supplier relationships to ensure product availability and cost management.

    • Staff Leadership and Development :

  • Recruit, train, and supervise restaurant managers, supervisors, and staff.
  • Provide leadership to the team, fostering a positive work environment and ensuring high levels of employee satisfaction.
  • Set performance expectations and conduct regular performance reviews.
  • Ensure staff are consistently trained on customer service, food quality, and operational procedures.

    • Financial Management :

  • Monitor and manage operating costs, ensuring profitability while maintaining high service and food quality standards.
  • Prepare and manage budgets, financial reports, and forecasts.
  • Implement and maintain cost-control strategies to maximize profit margins, including monitoring labor costs, food costs, and waste management.
  • Work with finance teams to analyze restaurant performance and implement corrective actions when needed.

    • Customer Experience :

  • Ensure excellent customer service, quality of food, and restaurant cleanliness at all times.
  • Handle customer complaints or issues and take appropriate action to resolve them promptly.
  • Ensure all customer interactions contribute to a positive brand image and repeat business.

    • Compliance and Quality Control :

  • Monitor restaurant operations to ensure compliance with local, state, and federal regulations (e.g., labor laws, health and safety codes, food handling practices).
  • Oversee and enforce high standards of food safety and hygiene, cleanliness, and sanitation practices.

    • Marketing and Business Development :

  • Collaborate with the marketing team to develop and execute promotional strategies to drive traffic and sales.
  • Identify opportunities for growth, including new restaurant openings, expanding services, or diversifying the menu.
  • Analyze market trends and competitor activities to stay ahead of industry trends and customer expectations.

    • Technology and Systems Implementation :

  • Implement and optimize restaurant management systems, POS systems, and other technologies to streamline operations.
  • Use data and analytics to track performance, assess trends, and make data-driven decisions.

    • Strategic Planning and Reporting :

  • Develop and execute short-term and long-term operational strategies to meet business objectives.
  • Prepare regular reports on restaurant performance for ownership or senior management, including financial results, customer satisfaction, and operational challenges.

    • Qualifications and Skills :

  • Education : Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).

    • Experience :

  • Minimum of 5+ years of multi unit management leading at least 20 locations Leadership : Strong leadership and team-building abilities with experience managing a diverse group.

    • Financial Acumen :

  • Proficient in budget management, cost control, and profit optimization.

    • Communication Skills :

  • Excellent verbal and written communication skills with the ability to interact effectively with customers, staff, and senior management.

    • Problem Solving :

  • Strong analytical skills and ability to resolve operational challenges efficiently.

    • Time Management :

  • Ability to manage multiple tasks and priorities while maintaining a focus on customer satisfaction and operational excellence.

    • Working Conditions :

  • Full-time position with potential evening and weekend hours.
  • May require travel between restaurant locations (if applicable).
  • Work in a fast-paced environment, requiring long hours, quick thinking, and adaptability.
  • This role is essential for ensuring that all operational aspects of the restaurant are running efficiently, contributing to a positive customer experience, and ultimately achieving financial and business goals.
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