Workplace Administrator

In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.

It’s a different way of doing things, sure. But it works. We’re currently the largest online direct-to-consumer winery in the USA, shipping over 1 million(!) packs a year to curious wine lovers. And with an ambitious road ahead, we’ve got no plans on plugging the cork on growth.

Our global team (we have offices in the UK and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.

The role of Workplace Administrator is a role within our Workplace team which is part of the Service Management department within Naked Wines.

Reporting into the Lead Workplace Engineer, this role encompasses the building, maintenance and reactive support of our workplace estate globally including the UK, US and Australia. The core day to day role of the Workplace Administrator is to support our Naked Wines staff members and enable them to do their best work with performant kit and stable office infrastructure.

The role carries out these core tasks via the use of Incidents and Service Requests and within agreed service levels. Although the role predominantly supports local staff members within shared timezones,  the role is part of a global Workplace function that also remotely supports our other offices and staff members.

You will be are responsible for :

• Triaging incoming support requests and serve as the IT Workplace point of contact;
• Handling incidents and service requests within agreed Service Level Agreements (SLA);
• Creating and maintaining self help articles within our Tech Hub;
• Performing hardware and software troubleshooting including laptop failure and software reinstallation;
• Managing and administering our user management platforms including Google Workspace, Slack, Ring Central and Office 365;
• Assisting Service Management leads in identifying opportunities for future improvements and developing our strategic roadmap;
• Contributing to the successful delivery of Service Management projects through timely completion of assigned tasks;
• Procurement, installation and life-cycle maintenance of IT hardware and software (Mac,  Chromebooks & peripherals).

Requirements

Benefits

If you think you fit the bill, we want to hear from you. Get the ball rolling and hit ‘Apply’ now.