Assistant Customer Care Manager - Charlotte, NC

Assistant Customer Care Manager

Build a Career That Builds Your Future with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we've been building more than homeswe've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brandsincluding Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

Job Summary : The Assistant Customer Care Manager is responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and / or direct supervisor in performing their duties and responsibilities.

Primary Responsibilities :

• Complete Division and / or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
• Responsible for the quality inspections of the home prior to delivery to the customer
• Assist other Customer Care Managers and / or direct supervisor in performing their duties and responsibilities, including, but not limited to :

Monitoring warranty repairs

Management Responsibilities Level : Mentor / Coach / Feedback

Scope :

Required Education : (degrees, licenses, certifications, etc.) :

Required Experience : (work related, tools / equipment, software, etc.) :

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity / affirmative action employer.

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